Salesforce’s Earnings Mystery | Vendors

My only question about Salesforce’s recent revenue announcement is why the company described the vast majority of its nonprofessional services revenues as “subscription and support.” Proserv revenues were appropriately small, at US$224 million, while subscription and support was $3.17 billion, or 26 percent more than the same quarter a year earlier. Nice going, by the […]

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Amazon’s Shift | Cloud Computing

Andy Jassy, CEO of Amazon Web Services (AWS), on Wednesday told CNBC that AWS customers would be off all Oracle databases by the end of 2019 and running on one of Amazon’s database products. This is not the first time the market has heard something like this, but this time could be different. The statement […]

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How to Perfectly Time Your Next Investment in Talent or Technology

Posted by Evan Heby, Service Industry Marketing Technology is forcing people to reinvent the way work is done. Today, services companies must figure out a balance that works between processes, talent and technology to ensure maximum efficiency. Traditionally, process and people had a symbiotic relationship with one another, but technology – specifically cloud technology – […]

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Transforming Customer Insights Into Actionable Intelligence | Customer Experience

From technology innovation to the workplace, the business landscape has been evolving rapidly, and companies now are tasked with adapting to fast change in a world of ongoing digital transformation. However, there is one element that will remain a constant requirement for success: meeting the needs of customers and delivering a quality experience. Nurturing customer […]

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