6 Customer Service Trends to Watch in 2020 | Customer Service

The era of messaging and automation is upon us! The fundamentals of delivering a good customer service experience in 2020 will be much the same as in 2019: Customers will expect convenient in-channel resolutions that take little effort on their behalf. However, with the rise of friction-free, asynchronous and personalized private messaging channels for customer […]

/0 comments

Apple Feature Forces Change in Online Ad Industry | Online Advertising

Apple’s Intelligent Tracking Prevention feature has made it difficult for online advertisers to use cookies to target Safari users based on their browsing habits, according to The Information, which cited data from The Rubicon Project. Third-party cookies “serve as the foundation for almost all advertising use cases,” noted Jordan Mitchell, head of consumer privacy, identity […]

/0 comments

How to Take CPG Sales to the Next Level | Sales

Consumer packaged goods, or CPG, are the everyday items consumers use, such as food, beverages, clothes and household products. These products are ones that require regular replacement or replenishing. Due to the frequency of purchases and the low cost of switching brands, this market is extremely competitive. E-commerce is now a popular channel through which […]

/0 comments

How to Turn First-Time Holiday Shoppers Into Repeat Buyers | E-Commerce

More shoppers. Increased sales. Larger orders. This year’s five-day stretch between Thanksgiving and Cyber Monday left echoing “cha-chings” ringing through the retail atmosphere. A record 190 million Americans shopped during Thanksgiving weekend, and they’re not done yet. This will be the first year that every day in November and December will surpass US$1 billion in […]

/0 comments

Should Oracle Split? | Wall Street

We’re used to discussing mergers and acquisitions in the tech sector, but splitting a company into two parts is a rarity. Analysts always have to ask who benefits and how? Shareholders? Other stakeholders, including customers? Employees? Why does this not happen more often? Surely businesses outgrow their markets’ demands, but more often than not a […]

/0 comments

For Some Sellers, Black Friday Was Beige | SMB

For many small merchants, it seemed Black Friday was more beige than black. Black Friday is the biggest sales day of the year, but it’s often dominated by massive merchants. For smaller businesses, there are other peak sales days that might be better suited to their unique positioning. These alternative sales events provide small merchants […]

/0 comments

Small Etailers: It’s Not Too Late to Protect Your Holiday Revenue | E-Commerce

As consumers start to tackle their holiday shopping lists, retailers are scrambling to finish preparations for what’s likely to be a record-breaking year. Total sales could break through the US$1.1 trillion mark for the first time in history. Cyber Monday alone racked up an estimated $9.4 billion in sales. When looking at their own businesses, […]

/0 comments

Amazon Makes Quantum Computing Accessible as a Service | Cloud Computing

Amazon Web Services on Monday announced Amazon Braket, a fully managed quantum computing service. Braket will let scientists, researchers and developers experiment with computers from multiple quantum hardware providers — D-Wave, IonQ or Rigetti — in one place. Users can build and test their circuits in a classically powered simulation environment, and then run them […]

/0 comments
1 2 3 41
top