Google Snaps Up Pointy to Help Main Street Stores Get Online | E-Commerce

Google has inked a deal to acquire 6-year-old Ireland-based firm Pointy, reportedly for US$163 million. Pointy provides a $900 box with built-in cellular connectivity, which lets brick-and-mortar retailers list their stock online. It plugs into the retailer’s barcode scanner and automatically obtains accurate product names and images for display on a Web page hosted by […]

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Adobe Offers Experience Manager as Cloud Service | Customer Experience

Adobe on Monday announced the availability of Adobe Experience Manager as a Cloud Service for B2B and B2C companies of all sizes. The service provides “a globally scalable, agile and secure digital foundation that optimizes marketer and developer workflows across the entire content lifecycle, and connects to data insights to deliver personalized experiences across the […]

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What’s in Your Containers? Try an Open Source Tool to Find Out | Applications

As most security pros know, application containers — Docker, rkt, etc. — and the orchestration elements employed to support them, such as Kubernetes, are used increasingly in many organizations. Often the security organization isn’t exactly the first stop on the path to deployment of these tools. (If it was in your shop, consider yourself one […]

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Building E-Commerce Wave: Social Media Shopping | Social Media Marketing

Consumers are on social media constantly, scrolling through posts from both friends and brands. Many have begun clicking on some of those brand posts and making purchases. “Social commerce is becoming increasingly popular for brands,” noted Darin Archer, chief strategy officer at Elastic Path. “Even when the transaction itself may be happening outside the app, […]

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‘Black PR’ Firms Line Their Pockets by Spreading Misinformation | Social Media Marketing

Public relations companies long have been known for reshaping perceptions to favor their clients. Taking that practice to an extreme, some now engage in “black PR” — that is, the calculated spread of disinformation and misinformation online, according to a Buzzfeed report published Monday. For example, Taiwan-based entrepreneur Peng Kuan Chin’s “Content Farm Automatic Collection […]

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Facebook to Kick Out Some Deepfakes | Social Networks

Facebook on Monday promised to remove certain “misleading manipulated media”: videos edited or synthesized in ways not apparent to an average person, which likely would mislead viewers to believe that video subjects said words they did not say; products of artificial intelligence or machine learning that merge, combine, replace, or superimpose content onto a video, […]

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Few Households Have Taken the Gigabit Broadband Leap | Trends

Increasing numbers of connected devices in the home and greater consumption of streaming media are driving consumer demand for faster broadband speeds. Recent years have brought dramatic changes to the market as providers introduced greater service speeds, bundles and pricing models in an attempt to address widespread consumer churn. The service speed average among U.S. […]

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Chatbot or Human? Combine Both to Achieve Customer Service Success | Customer Service

Companies across industries are shifting toward an automated approach to customer relations. With the help of chatbots, businesses can reduce their customer service costs by up to 30 percent and save both employees’ and customers’ valuable time. In fact, many customers welcome chatbots in the customer service process. So, if chatbots offer all of these […]

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