Hudson's Bay Company still fixing the digital fundamentals against backdrop of bigger losses and a takeover battle

Hudson’s Bay Company still fixing the digital fundamentals against backdrop of bigger losses and a takeover battle Stuart Lauchlan Wed, 12/11/2019 – 03:31 Summary: There have omni-channel retail transformation successes this year; Hudson’s Bay Company isn’t among their number. Looking back at retail trends in 2019, there have been some encouraging examples of omni-channel transformation […]

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Salesforce co-CEOs talk customers, Tableau and having "our own Brexit" as Q3 revenues rise 33%

Salesforce co-CEOs talk customers, Tableau and having “our own Brexit” as Q3 revenues rise 33% Stuart Lauchlan Wed, 12/04/2019 – 03:26 Summary: Salesforce’s Q3 numbers show strong revenue growth, but a slip into the red on the back of acquisition activity. Salesforce’s co-CEOS are still riding a Dreamforce high, but Wall Street was initially more […]

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Nokia's transformation journey backs up Salesforce's Customer Success pitch

Nokia’s transformation journey backs up Salesforce’s Customer Success pitch Stuart Lauchlan Mon, 12/02/2019 – 05:48 Summary: Salesforce set out to bring customer success delivery under one roof just over a year ago. Some 15 months on, the concept has evolved and there are working examples on the table that can be cited. Ursula Soritsch-Renier, Group […]

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Enterprise hits and misses – Black Friday shoppers give their omni-verdict, while data hackers breach and breach again

Enterprise hits and misses – Black Friday shoppers give their omni-verdict, while data hackers breach and breach again Jon Reed Sun, 12/01/2019 – 19:41 Summary: This week – shoppers issue their first holiday shopping verdict – from the couch. Retail’s holiday winners and losers are taking shape. Data hackers and black hats pull off another […]

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Digital DIY – getting the prep work right has slowed down Home Depot's digital do-over, admits CEO

Digital DIY – getting the prep work right has slowed down Home Depot’s digital do-over, admits CEO Stuart Lauchlan Thu, 11/28/2019 – 03:51 Summary: Home Depot’s digital makeover never lacked ambition or scale, so some slippage to delivery is hardly surprising. In the US retail market, digital transformation progress in the home improvement sector has […]

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Digital DIY – how Lowe's underestimated the complexity of its e-commerce challenge

Digital DIY – how Lowe’s underestimated the complexity of its e-commerce challenge Stuart Lauchlan Thu, 11/28/2019 – 03:58 Summary: Lowe’s e-commerce capabilities were well-behind most of the retail sector and that’s going to take time to fix, says CEO Marvin Ellison. In the first part of this article, US home improvement market leader Home Depot […]

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Kohl's CEO Michelle Gass hopes for an Amazon-ian boost to Black Friday/Cyber Monday

Kohl’s CEO Michelle Gass hopes for an Amazon-ian boost to Black Friday/Cyber Monday Stuart Lauchlan Tue, 11/26/2019 – 03:42 Summary: Kohl’s heads into the Holiday season on the back of a nationwide roll-out of its Amazon returns tie-up. It’s an alliance that’s delivering new and younger footfall in-store, says CEO Michelle Gass. Every US retailer […]

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Uber loses licence in London – again! – as global regulatory challenges arise in the gig economy

Uber loses licence in London – again! – as global regulatory challenges arise in the gig economy Stuart Lauchlan Mon, 11/25/2019 – 04:58 Summary: Uber’s failed to clean up its act in London according to the city’s transport regulator, despite being given two reprieves. If you’re planning to grab an Uber home from your work […]

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