NRF 2020 – how Neighborhood Goods is shaking up department store conventions, live from Manhattan

NRF 2020 – how Neighborhood Goods is shaking up department store conventions, live from Manhattan Jon Reed Tue, 01/21/2020 – 00:39 Summary: Store tours put the happy retail talk from the show floor to the real world test. At Salesforce’s Neighborhood Goods reception, I got a firsthand look at a new kind of department store, […]

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How Lands End found its way back to firmer ground via data science and tech focus

How Lands End found its way back to firmer ground via data science and tech focus Stuart Lauchlan Mon, 01/20/2020 – 05:29 Summary: Lands End CEO Jerome Griffith inherited an e-commerce company that didn’t operate like an e-commerce company. Three years later, things are looking up. Just before the end of 2019, US retailer Lands […]

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Breaking up is (too) hard to do for The GAP and Old Navy, so what's the next omni-channel 'big idea' going to be?

Breaking up is (too) hard to do for The GAP and Old Navy, so what’s the next omni-channel ‘big idea’ going to be? Stuart Lauchlan Fri, 01/17/2020 – 05:45 Summary: Spinning off Old Navy was supposed to be the ‘big idea’ that would assist The GAP’s omni-channel turnaround – except it wasn’t. Whatever happens next […]

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Photobox focuses on analytics to get full picture on customer experience

Photobox focuses on analytics to get full picture on customer experience Jessica Twentyman Fri, 01/17/2020 – 03:15 Summary: A cloud-based data warehouse from Snowflake is part of the UK-based photo-printing company’s drive to become a more insight-driven, tech-focused business. During his three years as Chief Executive of UK-based photo-printing business Photobox Group, Jody Ford pushed […]

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NRF 2020 – customers are generating a gold mine of operational data, and Oracle wants to do something about it

NRF 2020 – customers are generating a gold mine of operational data, and Oracle wants to do something about it Jon Reed Thu, 01/16/2020 – 22:31 Summary: Retailers are reclaiming the power of storefronts. But that’s not going to work if they have a data silo problem. Here’s what Oracle had to say about these […]

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NRF 2020 – Target's CIO on the tech secrets behind Target's transformation – build features customers love, and abstract your infrastructure

NRF 2020 – Target’s CIO on the tech secrets behind Target’s transformation – build features customers love, and abstract your infrastructure Jon Reed Wed, 01/15/2020 – 04:56 Summary: The big theme of NRF 2020? Blurring the lines between digital and store. But to make that happen for customers, you better get the data – and […]

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NRF 2020 – Starbucks CEO warns retailers not to forget the human being at the heart of their digital thinking

NRF 2020 – Starbucks CEO warns retailers not to forget the human being at the heart of their digital thinking Stuart Lauchlan Thu, 01/16/2020 – 04:11 Summary: Starbucks has been a digital pioneer, but hasn’t forgotten that retail is ultimately about human beings – both behind the counter and in front of it. A “human-first […]

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NRF 2020 – retail must take back control of its digital future, says Microsoft's Nadella as IKEA cuts loose from Amazon

NRF 2020 – retail must take back control of its digital future, says Microsoft’s Nadella as IKEA cuts loose from Amazon Stuart Lauchlan Wed, 01/15/2020 – 05:41 Summary: “You cannot be cool by association with a tech vendor.” Retailers need to build out and skill up their own digital stacks and not depend on third […]

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AI in retail – big investments can deliver new business and happy customers

AI in retail – big investments can deliver new business and happy customers Kurt Marko Wed, 01/15/2020 – 02:22 Summary: Pivoting off news around this week’s NRF event in New York with a look at AI applications in retail, including a diginomica favorite, Domino’s Pizza. The nuts-and-bolts of AI technology are perhaps the best current […]

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