Digital protectionism on the rise – principles to champion a global economy

Digital protectionism on the rise – principles to champion a global economy Stuart Lauchlan Tue, 01/14/2020 – 04:28 Summary: While tariffs and trade wars are favorite weapons in some quarters, the global digital economy needs champions to encourage free trade. In a age when trade wars and tariffs have once again become popular blunt instruments […]

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Looking back to look ahead – five 2020 Resolutions for brands and retailers

Looking back to look ahead – five 2020 Resolutions for brands and retailers Michael Green Mon, 01/13/2020 – 02:40 Summary: It’s time to power 2020 planning with 2019 holiday shopping insights from over half a billion global shoppers, says Salesforce’s Michael Green. A wise person once said that hindsight is 20/20. In most aspects of […]

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Still a case of Bed, Bath and Beyond hope as the retailer's new CEO aims for omni-channel catch-up?

Still a case of Bed, Bath and Beyond hope as the retailer’s new CEO aims for omni-channel catch-up? Stuart Lauchlan Thu, 01/09/2020 – 05:53 Summary: Bed, Bath & Beyond’s new CEO has inherited a need for digital investment just to play catch-up on basic omni-channel retail capabilities. As 2019 came to a close, our review […]

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Why you should banish landing pages from your customer-centric website

Why you should banish landing pages from your customer-centric website Phil Wainewright Wed, 01/08/2020 – 05:28 Summary: Today’s informed B2B buyers map their own customer journeys. Landing pages are an anachronism in a customer-centric website Digital connection is upending traditional sales processes. This unprecedented feedback channel has fundamentally changed the relationship between buyers and sellers […]

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The elusive omni-channel retail balance in digital transformation – two exemplars of what happens when it goes wrong

The elusive omni-channel retail balance in digital transformation – two exemplars of what happens when it goes wrong Stuart Lauchlan Wed, 01/08/2020 – 02:47 Summary: Getting the right balance between online and offline has proved tricky for lots of retailers, as this week’s developments at Pier 1 and Forever 21 remind us. In tracking omni-channel […]

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Enterprise hits and misses – CCPA brings the trust and privacy heat, drones take off, and the Internet of insecure things is here

Enterprise hits and misses – CCPA brings the trust and privacy heat, drones take off, and the Internet of insecure things is here Jon Reed Sun, 01/05/2020 – 22:09 Summary: This week – CCPA heightens the trust and privacy debate, but what’s next? CES may celebrate gadgetry, but around here, drones get a harder look. […]

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A home-grown challenger to Walmart and Amazon takes shape as India's retail e-commerce sector hots up

A home-grown challenger to Walmart and Amazon takes shape as India’s retail e-commerce sector hots up Stuart Lauchlan Mon, 01/06/2020 – 03:34 Summary: Indian legislators have been willing to protect local firms from the likes of Amazon and Walmart, but now a significant domestic challenger is poised to take on the US interlopers. In my […]

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Retail's 2019 – the Stuart version

Retail’s 2019 – the Stuart version Stuart Lauchlan Sat, 12/28/2019 – 05:53 Summary: Some wins, a lot of losses and more in the retail world of 2019. As in previous years, 2019 was a turbulent one for the retail sector as more classic names hit trouble in a fast-changing market. But there were some success […]

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Consumer privacy breaches are in the news. But who's spying on you at work?

Consumer privacy breaches are in the news. But who’s spying on you at work? Raju Vegesna Thu, 12/19/2019 – 09:45 Summary: The threat to consumer privacy often makes headlines, but Big Tech companies want to spy on us at work too, warns Zoho’s Raju Vegesna Heavyweight tech corporations are turning into surveillance companies, tracking the […]

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Hudson's Bay Company still fixing the digital fundamentals against backdrop of bigger losses and a takeover battle

Hudson’s Bay Company still fixing the digital fundamentals against backdrop of bigger losses and a takeover battle Stuart Lauchlan Wed, 12/11/2019 – 03:31 Summary: There have omni-channel retail transformation successes this year; Hudson’s Bay Company isn’t among their number. Looking back at retail trends in 2019, there have been some encouraging examples of omni-channel transformation […]

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