US threatens retaliation as France and UK proceed with digital services tax regimes aimed at American tech firms

US threatens retaliation as France and UK proceed with digital services tax regimes aimed at American tech firms Stuart Lauchlan Fri, 07/12/2019 – 03:20 Summary: France and the UK vs the US tech industry? Taxing developments are met with MAGA hostility. A new trade war between the US and the European Union (EU) is all […]

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Word salad around omni-channel transformation isn't going to bowl anyone over at Bed, Bath & Beyond

Word salad around omni-channel transformation isn’t going to bowl anyone over at Bed, Bath & Beyond Stuart Lauchlan Thu, 07/11/2019 – 04:10 Summary: Bed, Bath & Beyond needs to put meat on the bones of its omni-channel achievements. When we last checked in on Bed, Bath & Beyond’s omni-channel transformation progress, it wasn’t a pretty picture, […]

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Ocado singed by warehouse fire, but partner deals and "immediacy delivery" bode well

Ocado singed by warehouse fire, but partner deals and “immediacy delivery” bode well Stuart Lauchlan Tue, 07/09/2019 – 05:37 Summary: A devastating warehouse fire hurt Ocado earlier this year, but also pointed to the resiliency of the business model. Looking at US supermarket group Kroger’s omni-channel transformation ambitions yesterday, the company’s partnership with online grocery […]

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"From grocery company to growth company" – how Kroger pitches its omni-channel transformation objectives

“From grocery company to growth company” – how Kroger pitches its omni-channel transformation objectives Stuart Lauchlan Mon, 07/08/2019 – 05:45 Summary: US supermarket pureplay Kroger has been making some savvy moves in omni-channel transformation. With Walmart reported to be looking at a big e-commerce hit, but still tapping online groceries as a future growth driver, […]

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Walmart needs to make some e-commerce adjustments as $1 billion loss is rumored

Walmart needs to make some e-commerce adjustments as $1 billion loss is rumored Stuart Lauchlan Fri, 07/05/2019 – 03:48 Summary: As Walmart looks ahead to a $1 billion loss on its e-commerce operations, change is in the air. It’s customary for Walmart’s top brass to hype up the benefits of its 2016 $3.3 billion acquisition […]

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Boston Red Sox steal first base with unified communications system

Boston Red Sox steal first base with unified communications system Mark Samuels Thu, 07/04/2019 – 02:46 Summary: Integration and innovation are the big benefits for the Major League Baseball team The Boston Red Sox baseball team is using unified communications to help employees connect and to provide a platform for future innovations in customer experience. […]

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H&M's omni-channel turnaround picks up pace, but there's a lot of catch-up still to be done

H&M’s omni-channel turnaround picks up pace, but there’s a lot of catch-up still to be done Stuart Lauchlan Tue, 07/02/2019 – 03:54 Summary: Signs of omni-channel life continue at the Swedish retailer. One of the more depressing omni-channel transformation stories that we’ve tracked in the retail sector has been that of fashion firm H&M. ‘Highlights’ […]

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Aera raises $80m to speed demand planning for the Unilevers of the world

Aera raises $80m to speed demand planning for the Unilevers of the world Phil Wainewright Fri, 06/28/2019 – 16:30 Summary: Aera raises $80m and reveals big brand endorsements for its intelligent automation platform to speed large-scale supply chain demand planning The world’s top brands have an Amazon-sized headache. They’re coming up against a new generation […]

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Stringing together new digital credentials at Vera Bradley

Stringing together new digital credentials at Vera Bradley Stuart Lauchlan Mon, 06/24/2019 – 03:10 Summary: Vera Bradley’s $75 million purchase of Pura Vida is a savvy digital move. One of the more interesting omni-channel retail transformation stories has been that of Vera Bradley. While other retailers have casually identified their target demographic as being the […]

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