Customer engagement as the new currency for customer relevance – Gap’s latest omni-turnaround plan relies on better understanding us all Stuart Lauchlan Fri, 11/27/2020 –
Nordstrom heads into the Holidays as a born-again “digital majority” retailer…but will it last? Stuart Lauchlan Thu, 11/26/2020 – 02:18 Summary: Nordstrom’s benefitted from the
By Jack M. Germain Nov 25, 2020 5:00 AM PT The 2020 holiday season is upon us and it should be prime time for shopping,
Best Buy’s digital and workforce investments pay off as profits soar during COVID-19 Derek du Preez Wed, 11/25/2020 – 04:45 Summary: US retailer Best Buy
Next year we can expect the acceleration of some familiar trends, a new urgency with respect to the old, and a few new trends that
By John K. Higgins Nov 23, 2020 6:00 AM PT The rapid expansion in the use of cloud technologies to support remote working during the