Oracle just published some commissioned research that gives us insights into both CRM generally and the times we live in. A study of more than 1,100 people across several generations found the following: Almost half (43 percent) of consumers have blacklisted a brand as the result of a bad experience; more than one-third (34 percent) […]
Google Cloud has expanded its strategic partnership with VMware to push further into hybrid clouds. The two companies on Tuesday announced Google Cloud VMware Solution by CloudSimple, a service that lets organizations run VMware workloads in Google Cloud Platform on premises, in a hybrid architecture, or in the cloud. “Hybrid clouds are key, with only […]
The contact center uses familiar benchmarks to determine if a call, chat or email is successful or not. Call metrics such as net promoter score (NPS), handle time, and amount of silence are correlated with positive or negative outcomes. However, insights from speech analytics technology prove that these metrics only tell part of the story. […]
Congratulations! You’ve succeeded in driving online traffic to your product page. So why aren’t customers actually clicking ‘Add to Cart’? Making successful e-commerce conversions, or transforming your website’s visitors into actual paying customers, isn’t an easy feat. Expertise on doing it well and accurately is key to your long-term growth. This is a critical area […]
McDonald’s $300 million AI gambit is yielding results Stuart Lauchlan Tue, 07/30/2019 – 03:46 Summary: Dynamic Yield is delivering for McDonald’s digital transformation. Back in March McDonald’s bought Israeli AI mar-tech firm Dynamic Yield for $300 million, its biggest acquisition in decades. The intent was to boost intelligent personalization initiatives for the fast food chain, […]
With the addition of FleetMAX to Kuebix’s Community Load Match service, shippers now gain access to a network of 10,000+ private fleet assets managed through Estes Truckload Management. Source link
Training your dog with Blue-9 is a SuiteSuccess Den Howlett Sun, 07/28/2019 – 23:07 Summary: Blue-9’s journey to NetSuite’s SuiteSuccess provides an interesting insight into the way fast-moving firms are taking advantage of modern cloud solutions to support growth. For those of us who are dog lovers, Blue-9’s story will be interesting, especially if, like […]
To meet market needs and effectively compete, organizations demand visibility, agility, and integration from their supply chains, on-premises SCM platforms simply can’t keep up – and leaders are leveraging the cloud to build more adaptable models. Source link
Finance and accounting technology became the No. 1 software budgeting priority for small and mid-sized businesses (SMBs), according to a survey conducted last year by Capterra. Almost 54 percent of respondents were budgeting to invest in accounting tools in the next 12 to 24 months, with those in the retail industry specifically forecasting to spend […]
Microsoft has announced a $1 billion investment in OpenAI as part of a partnership with the artificial intelligence start-up, OpenAI will use Microsoft Azure cloud servers exclusively while it develops more advanced AI. Source link
