Google, VMware Partnership Extends Hybrid Cloud Reach | Cloud Computing

Google Cloud has expanded its strategic partnership with VMware to push further into hybrid clouds. The two companies on Tuesday announced Google Cloud VMware Solution by CloudSimple, a service that lets organizations run VMware workloads in Google Cloud Platform on premises, in a hybrid architecture, or in the cloud. “Hybrid clouds are key, with only […]


Recipe for CX Success: Combine Context From Conversations With Speech Analytics | Customer Experience

The contact center uses familiar benchmarks to determine if a call, chat or email is successful or not. Call metrics such as net promoter score (NPS), handle time, and amount of silence are correlated with positive or negative outcomes. However, insights from speech analytics technology prove that these metrics only tell part of the story. […]


How to Compete With Big Retail by Optimizing Your Product Page | E-Commerce

Congratulations! You’ve succeeded in driving online traffic to your product page. So why aren’t customers actually clicking ‘Add to Cart’? Making successful e-commerce conversions, or transforming your website’s visitors into actual paying customers, isn’t an easy feat. Expertise on doing it well and accurately is key to your long-term growth. This is a critical area […]


McDonald's $300 million AI gambit is yielding results

McDonald’s $300 million AI gambit is yielding results Stuart Lauchlan Tue, 07/30/2019 – 03:46 Summary: Dynamic Yield is delivering for McDonald’s digital transformation. Back in March McDonald’s bought Israeli AI mar-tech firm Dynamic Yield for $300 million, its biggest acquisition in decades. The intent was to boost intelligent personalization initiatives for the fast food chain, […]


Training your dog with Blue-9 is a SuiteSuccess

Training your dog with Blue-9 is a SuiteSuccess Den Howlett Sun, 07/28/2019 – 23:07 Summary: Blue-9’s journey to NetSuite’s SuiteSuccess provides an interesting insight into the way fast-moving firms are taking advantage of modern cloud solutions to support growth. For those of us who are dog lovers, Blue-9’s story will be interesting, especially if, like […]


Automation: Helping SMBs Cut the Gordian Knot of Transaction Tax | SMB

Finance and accounting technology became the No. 1 software budgeting priority for small and mid-sized businesses (SMBs), according to a survey conducted last year by Capterra. Almost 54 percent of respondents were budgeting to invest in accounting tools in the next 12 to 24 months, with those in the retail industry specifically forecasting to spend […]

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