Customers, community and COVID – three Cs shaping the future of omni-channel retail, according to Angela Ahrendts

Customers, community and COVID – three Cs shaping the future of omni-channel retail, according to Angela Ahrendts Stuart Lauchlan Fri, 07/03/2020 – 03:21 Summary: The future of retail comes back to knowing and understanding your customers, says Angela Ahrendts, veteran of Apple and Burberry – and COVID-19 provides another reason to sit down and have […]

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Customers, community and COVID – three Cs shaping the future of omni-channel retail, according to Angela Arhendts

Customers, community and COVID – three Cs shaping the future of omni-channel retail, according to Angela Arhendts Stuart Lauchlan Fri, 07/03/2020 – 03:21 Summary: The future of retail comes back to knowing and understanding the customers, says Angela Ahrendts, veteran of Apple and Burberry – and COVID-19 provides another reason to sit down and have […]

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Macy's reels from a $3.6 billion quarterly loss, but promises "the most powerful digital Fall ever"…apparently

Macy’s reels from a $3.6 billion quarterly loss, but promises “the most powerful digital Fall ever”…apparently Stuart Lauchlan Thu, 07/02/2020 – 06:59 Summary: Macy’s, owner of ‘The World’s Largest Store’, clocks up a massive loss for Q1, but CEO Jeff Gennette has a glass that’s not only half full, but running over with digital optimism. […]

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The Trail to the Platform | Vendors

Some years ago, Marc Benioff told me he was not interested in developing back office apps that would compete with SAP and Oracle in the ERP and finance market. Many people, myself included, looked askance at that idea and wondered out loud how the company would continue to grow because, hey, there’s front office and […]

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MindFuel – How luxury paint manufacturer Farrow & Ball shifted to digital during COVID-19

MindFuel – How luxury paint manufacturer Farrow & Ball shifted to digital during COVID-19 Derek du Preez Tue, 06/30/2020 – 05:17 Summary: When COVID-19 hit, Farrow & Ball sold mostly through third parties. However, it has had to adapt its entire manufacturing strategy to redirect focus to online sales. (Image sourced via Farrow & Ball […]

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