Zuora subscription business platform gathers proof points in the pandemic Phil Wainewright Fri, 05/29/2020 – 15:48 Summary: Zuora marks availability of its new platform with free workflows that help customers flex subscriptions through the COVID-19 lockdown (via Zuora) Businesses who collect revenue as a subscription have mostly found themselves cushioned from the impact of the […]
Consumer spending has shifted even more heavily from brick-and-mortar to e-commerce during the coronavirus pandemic. Many retailers are pivoting to e-commerce shops for the first time, and established online retailers are experiencing sizable growth. Businesses that are seeing the highest uptick are those selling “essentials” — including groceries, office supplies, health and beauty, housewares, home […]
Two recent industry surveys indicate that China’s many diverse markets remain resilient as the recent pandemic recedes, but some prominent industry experts remain skeptical. Source link
Digital learnings from China inform Ralph Lauren’s US COVID-19 response Stuart Lauchlan Fri, 05/29/2020 – 00:47 Summary: Ralph Lauren is taking lessons from how China coped with COVID-19 as digital acceleration becomes a priority. (Ralph Lauren ) I was joking with the team last week that actually, at this point, given the stores are not […]
A pandemic, economic uncertainty and social distancing — what a kerfuffle we are in right now. As marketing leaders, it’s an incredibly difficult time to direct our teams. Everyone is struggling to navigate our current situation. Yet, while we’re all figuring out how to juggle emotions, families, dogs, toilet paper shortages, and a calendar full […]
Google has undertaken a pilot program for Voice Match, a new voice confirmation feature for purchases made in Assistant, the company confirmed this week. “In the United States, a select number of users can now make purchases in certain apps and restaurants with Voice Match on Google Assistant-enabled smart speakers and smart displays,” a Google […]
It might seem counter-intuitive to spend money during the present climate, but the companies that invest in technology now are going to have a competitive edge tomorrow when the economy recovers. Source link
These are extraordinary times, in case you haven’t noticed. One of my contentions these days is that CRM is penetrating society to a point that it is taking on an outsized role, and I have called this the “CRMification” of society. In economics we often see a disruptive innovation climb a ladder as it becomes […]
By Jack M. Germain May 26, 2020 11:43 AM PT COVID-19’s rampage is causing the electronics industry worldwide to suffer supply chain setbacks. Product innovation remains incredibly important in today’s new normal, but more than half (53 percent) of electronics industry product launches have been delayed or canceled due to the pandemic, suggests a new […]
Digitzation is a luxury that high end brands can’t ignore after COVID-19 – the tipping point from ‘nice to have’ to ‘must have’ for retail e-commerce? Stuart Lauchlan Tue, 05/26/2020 – 03:53 Summary: Digital transformation and e-commerce can’t be ignored by high end retail brands after COVID-19 as the physical shopping experience changes forever, says […]
