Enterprise hits and misses – Microsoft 365 raises a work surveillance debate, and no one can accuse Salesforce of Slacking off Jon Reed Sun, 11/29/2020 – 21:52 Summary: This week – Microsoft 365 provokes a work surveillance debate when new functionality details hit social media. Rumors have Salesforce taking a hard look at Slack – […]
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How omni-channel retailers struck the right balance on the blackest of Fridays for in-store shopping Stuart Lauchlan Mon, 11/30/2020 – 03:17 Summary: Black Friday panned out much as retailers expected/feared as the 2020 retail online shift continued in force. (Not this year…) The story of Black Friday 2020 could be seen in the photo of […]
Customer engagement as the new currency for customer relevance – Gap’s latest omni-turnaround plan relies on better understanding us all Stuart Lauchlan Fri, 11/27/2020 – 03:33 Summary: 2020 was the year that Gap turned in its worst quarterly results in over half a century. But attention is now looking head to 2023 and the latest […]
Nordstrom heads into the Holidays as a born-again “digital majority” retailer…but will it last? Stuart Lauchlan Thu, 11/26/2020 – 02:18 Summary: Nordstrom’s benefitted from the COVID crisis in terms of morphing into a digital-dominated retail business – for now at any rate. (Nordstrom) US retail institution Nordstrom heads into the Holidays having passed an important […]
By Jack M. Germain Nov 25, 2020 5:00 AM PT The 2020 holiday season is upon us and it should be prime time for shopping, but the pandemic has forced many consumers to tighten their purse strings. Besides trying to avoid crowds to dodge COVID-19, this year’s digital holiday shoppers have to be wary of […]
Best Buy’s digital and workforce investments pay off as profits soar during COVID-19 Derek du Preez Wed, 11/25/2020 – 04:45 Summary: US retailer Best Buy has been able to take advantage of demand for its products during the COVID-19 pandemic, as its digital strategy accelerates. (Image sourced via Best Buy website) Best Buy CEO Corrie […]
Next year we can expect the acceleration of some familiar trends, a new urgency with respect to the old, and a few new trends that may catch some off-guard. Source link
By John K. Higgins Nov 23, 2020 6:00 AM PT The rapid expansion in the use of cloud technologies to support remote working during the COVID-19 pandemic has underscored that the U.S. government’s increasingly high rate of cloud adoption will likely be sustained for the next several years. In fact, 2020 was a “historic year” […]
Foot Locker weathers COVID-19 storm as digital business leads the way Derek du Preez Mon, 11/23/2020 – 04:00 Summary: Athletic footwear giant Foot Locker is one of the retailers that has managed to balance its losses from store closures with digital gains. (Image sourced via Foot Locker website) It’s been an incredibly difficult year for […]
The virus that stole Christmas? Omni-channel retail faces its toughest stress test as Black Friday kicks off the COVID Holidays season Stuart Lauchlan Mon, 11/23/2020 – 02:20 Summary: Black Friday looms and with it comes the biggest test for retail in an already overwhelmingly turbulent year. Are major omni-channel retailers ready to cope with the […]
