Enterprise hits and misses – Microsoft 365 raises a work surveillance debate, and no one can accuse Salesforce of Slacking off

Enterprise hits and misses – Microsoft 365 raises a work surveillance debate, and no one can accuse Salesforce of Slacking off Jon Reed Sun, 11/29/2020 – 21:52 Summary: This week – Microsoft 365 provokes a work surveillance debate when new functionality details hit social media. Rumors have Salesforce taking a hard look at Slack – […]

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How omni-channel retailers struck the right balance on the blackest of Fridays for in-store shopping

How omni-channel retailers struck the right balance on the blackest of Fridays for in-store shopping Stuart Lauchlan Mon, 11/30/2020 – 03:17 Summary: Black Friday panned out much as retailers expected/feared as the 2020 retail online shift continued in force. (Not this year…) The story of Black Friday 2020 could be seen in the photo of […]

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Customer engagement as the new currency for customer relevance – Gap's latest omni-turnaround plan relies on better understanding us all

Customer engagement as the new currency for customer relevance – Gap’s latest omni-turnaround plan relies on better understanding us all Stuart Lauchlan Fri, 11/27/2020 – 03:33 Summary: 2020 was the year that Gap turned in its worst quarterly results in over half a century. But attention is now looking head to 2023 and the latest […]

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Nordstrom heads into the Holidays as a born-again "digital majority" retailer…but will it last?

Nordstrom heads into the Holidays as a born-again “digital majority” retailer…but will it last? Stuart Lauchlan Thu, 11/26/2020 – 02:18 Summary: Nordstrom’s benefitted from the COVID crisis in terms of morphing into a digital-dominated retail business – for now at any rate. (Nordstrom) US retail institution Nordstrom heads into the Holidays having passed an important […]

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Best Buy’s digital and workforce investments pay off as profits soar during COVID-19

Best Buy’s digital and workforce investments pay off as profits soar during COVID-19 Derek du Preez Wed, 11/25/2020 – 04:45 Summary: US retailer Best Buy has been able to take advantage of demand for its products during the COVID-19 pandemic, as its digital strategy accelerates. (Image sourced via Best Buy website) Best Buy CEO Corrie […]

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The virus that stole Christmas? Omni-channel retail faces its toughest stress test as Black Friday kicks off the COVID Holidays season

The virus that stole Christmas? Omni-channel retail faces its toughest stress test as Black Friday kicks off the COVID Holidays season Stuart Lauchlan Mon, 11/23/2020 – 02:20 Summary: Black Friday looms and with it comes the biggest test for retail in an already overwhelmingly turbulent year. Are major omni-channel retailers ready to cope with the […]

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