2020 – the year retail faced its greatest challenge…with mixed results Stuart Lauchlan Sun, 12/27/2020 – 08:40 Summary: The omni-channel balance was never more important in retail circles than in 2020 – and the challenges that raises will carry on into 2021… (Pixabay) The retail industry was already hugely disrupted and facing enormous transformational challenges […]
COVID-19 startup Curative Inc. contracts with a Wisconsin-based company to use its Elite EXTRA advanced dispatch software to expedite COVID-19 vaccine deliveries to nursing homes in California. Source link
By John K. Higgins Dec 29, 2020 5:00 AM PT The U.S. Federal Trade Commission is making good on a resolution to strengthen its enforcement of security deficiencies occurring in e-commerce transactions. The agency’s recent action involving allegations of improper activities by teleconferencing provider Zoom Video Communications is a notable example. In a settlement with […]
2020 – the year in martech Barb Mosher Zinck Sun, 12/27/2020 – 06:06 Summary: Marketing against a backdrop of COVID-19 and the rise of online interactions… (via Pixabay) I was looking at my introduction for the 2019’s marketing tech in review article, thinking about what has changed. Has the martech stack improved? Are companies getting […]
By John P. Mello Jr. Dec 22, 2020 5:00 AM PT Walmart on Monday raised the bar for service by an online retailer with its announcement of free home pickup of customer returns. Called “Carrier Pickup by Fedex,” the program allows items bought at Walmart’s online store to be returned with a minimum of hassle […]
Cosmetics companies traditionally have relied on in-person retail sales to attract new customers and maintain existing clientele. The pandemic, however, has upended the cosmetics industry, bringing new challenges as well as a host of opportunities for companies that are agile and creative enough to take advantage. The E-Commerce Times spoke with experts in cosmetic sales […]
How to win in the customer service rush during the Holiday returns season Mark Abramowitz Wed, 12/16/2020 – 03:42 Summary: ’tis the season to take back unwanted gifts..some customer service advice from Salesforce’s Mark Abramowitz. (Pixabay) This Holiday shopping season has been unlike no other as retailers faced new challenges, resulting in re-imagined digital campaigns […]
The Digital LTL Council brings carriers, logistics service providers, shippers, and technology providers together to develop the first-ever set of scalable, uniform standards around digital LTL automation. Source link
The omni-channel lessons retail needs to take from COVID – Macy’s CEO on pandemic learnings for 2021 Stuart Lauchlan Mon, 12/14/2020 – 03:05 Summary: COVID-19 has been a horrible learning experience for the retail sector as the omni-channel balance has shifted on its axis. Can the likes of Macy’s take on board the necessary lessons […]
While we all know 2020 is truly a year unlike any other, there are many themes that are indicating that will also be the case for this year’s Peak Season. Source link
