Sainsbury's challenge – build a lasting omni-channel retail model for the Vaccine Economy

Sainsbury’s challenge – build a lasting omni-channel retail model for the Vaccine Economy Stuart Lauchlan Thu, 04/29/2021 – 07:14 Summary: Sainsbury’s plunged to a heavy loss this week, but the foundations of a strong omni-channel future look to be in place. Whatever else becomes an enduring legacy of the COVID crisis, the shift to online […]

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Mapping out Halfords digital transformation road trip – a lengthy journey through e-commerce, data integration, cloud telephony and ERP

Mapping out Halfords digital transformation road trip – a lengthy journey through e-commerce, data integration, cloud telephony and ERP Madeline Bennett and Jessica Twentyman Wed, 04/28/2021 – 09:26 Summary: Halfords has been engaged on a long-running digital transformation program that takes in Salesforce, SAP, 8×8 and Microsoft. Best known as a provider of car parts, […]

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Digital transformation drives omni-channel growth and more lucrative customers at Albertsons

Digital transformation drives omni-channel growth and more lucrative customers at Albertsons Stuart Lauchlan Tue, 04/27/2021 – 07:35 Summary: US grocery giant Albertsons has seen its investment in digital transformation pay off during the COVID crisis; now it needs to extend that into the Vaccine Economy and beyond. Almost every critical capability in our company is […]

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It takes a village – how retailer Furniture Village furnished customer experience during COVID via live chat with Salesforce

It takes a village – how retailer Furniture Village furnished customer experience during COVID via live chat with Salesforce Stuart Lauchlan Tue, 04/27/2021 – 03:12 Summary: Furniture Village used Commerce Cloud as a platform to keep business up-and-running during COVID lockdowns when its physical stores were shuttered. The COVID-19 crisis and the consequent shift to […]

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