Think Outside the Box to Maximize GenAI Investments in the Contact Center
Think Outside the Box to Maximize GenAI Investments in the Contact Center
For years, brands have assessed the return on investment of customer experience automation by asking three questions: What does it cost to serve a customer today? What could it cost to serve a customer tomorrow? What is the investment price to get from A to B? With these questions guiding the way, we’ve seen a […]
