The e-commerce push isn't enough – how should retailers apply data in the pandemic economy?

The e-commerce push isn’t enough – how should retailers apply data in the pandemic economy? Jon Reed Tue, 09/22/2020 – 05:27 Summary: After COVID-19 hit, retailers knew what to do: beef up digital commerce, fix glaring supply chain woes. But now the questions get harder – especially when it comes to safely re-opening stores. Can […]

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A tale of two grocery stores Part 2 – how COVID has accelerated Kroger's omni-channel retail reality

A tale of two grocery stores Part 2 – how COVID has accelerated Kroger’s omni-channel retail reality Stuart Lauchlan Mon, 09/14/2020 – 03:11 Summary: COVID has brought fresh impetus to Kroger’s existing omni-channel retail thinking, says CEO Rodney McMullen. We wish they would have opened a year ago. That’s the heartfelt sentiment of Rodney McMullen, […]

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Online retailer Cox & Cox sails through COVID-19 sales surge thanks to a systems overhaul

Online retailer Cox & Cox sails through COVID-19 sales surge thanks to a systems overhaul Derek du Preez Fri, 09/11/2020 – 04:32 Summary: Online homeware retailer Cox & Cox replatformed in 2017 with NetSuite and Magento, allowing it to easily accommodate future growth.   (Image sourced via Cox & Cox website) Cox & Cox launched […]

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Enterprise hits and misses – workplace returns spark privacy debates, while Zoom and MongoDB get a digital economy boost

Enterprise hits and misses – workplace returns spark privacy debates, while Zoom and MongoDB get a digital economy boost Jon Reed Mon, 09/07/2020 – 00:06 Summary: This week – returning to work(places) raises the privacy stakes – how will employers respond? Plus: will AI-based threat detection make us safer, or add to the surveillance culture? […]

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Pret’s shift to digital subscription shows how COVID-19 will accelerate change

Pret’s shift to digital subscription shows how COVID-19 will accelerate change Derek du Preez Fri, 09/04/2020 – 04:46 Summary: Ubiquitous UK sandwich and coffee shop chain Pret is having to rethink its business model quickly as the impact of distributed working shakes up the role of the city centre. (Image sourced via Pret’s Twitter) As […]

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COVID cooks up an e-commerce bonus for Williams Sonoma

COVID cooks up an e-commerce bonus for Williams Sonoma Stuart Lauchlan Wed, 09/02/2020 – 02:30 Summary: A fresh-baked generation of sourdough bread makers is driving an e-commerce uptick for US retailer, Williams Sonoma. (Image sourced via Williams Sonoma website) Last week we looked at how COVID-19 had impacted on certain categories of the retail apparel […]

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Did COVID kill entire categories of the retail industry? Omni-channel shifts at play at Nordstrom and Urban Outfitters tell the tale

Did COVID kill entire categories of the retail industry? Omni-channel shifts at play at Nordstrom and Urban Outfitters tell the tale Stuart Lauchlan Thu, 08/27/2020 – 03:14 Summary: A tale of two retailers – Nordstrom and Urban Outfitters – highlights the COVID-induced challenges facing the sector today. (Company logos) In the retail turmoil that’s been […]

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