Loyalty becomes a shoo-in as schuh sizes up Salesforce for CRM Stuart Lauchlan Fri, 04/16/2021 – 03:46 Summary: If you’re not Carrie from Sex in the City, buying shoes is an occasional activity and that makes life more challenging for retailers such as schuh. Time to try on CRM and loyalty management to see if […]
Bedding in for the omni long haul – how Bed, Bath & Beyond furnished a retail future for itself despite COVID Stuart Lauchlan Thu, 04/15/2021 – 03:25 Summary: Bed, Bath & Beyond has shaped an omni-channel credibility that seemed unlikely 18 months ago. Here’s how CEO Mark Tritton’s pulled it off. We reformed the past, […]
Levi scales omni-channel outside of US and is confident on Vaccine Economy prospects Derek du Preez Mon, 04/12/2021 – 06:12 Summary: The COVID-19 pandemic hasn’t been easy for retailers, including Levi, which has suffered losses. But the denim giant is hopeful about a strong, digital-led recovery. (Image by Gentle07 from Pixabay ) The Vaccine Economy […]
Qualtrics Work Different – three customers experiences of the criticality of Experience Management Stuart Lauchlan Wed, 04/14/2021 – 05:02 Summary: Three powerful uses cases to the potential benefits of Experience Management from Volkswagen, Albertsons and Uber Eats. 2020 went down in history as the year the world came to a complete stop; 2021 will be […]
Enterprise hits and misses – Remote work gets a productivity challenge, WEF platitudes get scrutiny, and agile goes too far Jon Reed Mon, 04/12/2021 – 16:39 Summary: This week – fresh data fuels the remote work productivity debate. Plus: Google’s API win, supply chain woes, and agile’s deficiencies. Another year of WEF’s highs and lows. […]
‘Je ne regrette rien,’ says France’s defiant digital minister, but a multilateral Digital Services Tax solution is the only way forward Stuart Lauchlan Fri, 04/09/2021 – 03:39 Summary: Getting agreement on a global Digital Services Tax model is going to be a big ask, but outbreaks of unilateral policymaking ultimately help no-one. What chance the […]
Online-only ASOS benefitted from ‘not going out’; can it shift back to a ‘going out out’ business model as lockdowns lift? Stuart Lauchlan Fri, 04/09/2021 – 02:19 Summary: ASOS has seen business soar in lockdown, but can it thrive as hospitality re-opens and its core demographic puts on their glad-rags? Nick Beighton A 275% jump […]
Cisco Live 2021 – how COVID has accelerated digital transformation for three end user organizations Stuart Lauchlan Wed, 04/07/2021 – 03:31 Summary: A side-effect of the COVID crisis has been a hefty increase in the speed of digital transformation efforts in organizations across all business sectors. Three end users told their stories at Cisco Live […]
E-commerce won the COVID war, but what happens next? Kroger looks to the pursuit of digital profit in the Vaccine Economy Stuart Lauchlan Tue, 04/06/2021 – 03:15 Summary: Kroger had ‘a good war’ when it came to the COVID crisis, benefiting from the online shift in grocery shopping. But as the Vaccine Economy takes shape, […]
Champagne for lululemon! Athleisure wear retailer reaps the omni-channel benefits of a locked down customer base Stuart Lauchlan Thu, 04/01/2021 – 07:33 Summary: An absolutely fabulous 2020 for e-commerce at the retailer, setting up expectations for omni-growth in the post-pandemic phase. 2020 has reset our expectations for what is possible. Under the circumstances, that’s a […]