Customers, community and COVID – three Cs shaping the future of omni-channel retail, according to Angela Ahrendts Stuart Lauchlan Fri, 07/03/2020 – 03:21 Summary: The future of retail comes back to knowing and understanding your customers, says Angela Ahrendts, veteran of Apple and Burberry – and COVID-19 provides another reason to sit down and have […]
Customers, community and COVID – three Cs shaping the future of omni-channel retail, according to Angela Arhendts Stuart Lauchlan Fri, 07/03/2020 – 03:21 Summary: The future of retail comes back to knowing and understanding the customers, says Angela Ahrendts, veteran of Apple and Burberry – and COVID-19 provides another reason to sit down and have […]
Macy’s reels from a $3.6 billion quarterly loss, but promises “the most powerful digital Fall ever”…apparently Stuart Lauchlan Thu, 07/02/2020 – 06:59 Summary: Macy’s, owner of ‘The World’s Largest Store’, clocks up a massive loss for Q1, but CEO Jeff Gennette has a glass that’s not only half full, but running over with digital optimism. […]
MindFuel – How luxury paint manufacturer Farrow & Ball shifted to digital during COVID-19 Derek du Preez Tue, 06/30/2020 – 05:17 Summary: When COVID-19 hit, Farrow & Ball sold mostly through third parties. However, it has had to adapt its entire manufacturing strategy to redirect focus to online sales. (Image sourced via Farrow & Ball […]
H&M reaches for a digital acceleration comfort blanket, but lack of earlier omni-channel progress has cost it dear during the COVID crisis Stuart Lauchlan Tue, 06/30/2020 – 02:13 Summary: H&M was always a likely candidate to take a hefty blow from the COVID-19 crisis. Is it too late now to declare digital acceleration to be […]
Be your own Amazon! Nike’s new fitness program depends on more focused online-to-offline retail integration – and its own digital marketplace Stuart Lauchlan Mon, 06/29/2020 – 03:04 Summary: Nike’s digital growth has accelerated during the pandemic crisis, but it’s time to move into an accelerated next phase of omni-channel evolution, says CEO John Donahoe. Back […]
Samsung UK & Ireland accelerates customer video support to beat lockdown Gary Flood Fri, 06/26/2020 – 01:38 Summary: Use of online one-way video chat has proven such a success, Samsung’s online team see it as being a big part of support going forward (Image sourced via Samsung ) Supporting consumers trying to get their heads […]
ASUGForward 2020 – how SAP customers like Under Armour are adapting to new consumer priorities Jon Reed Mon, 06/22/2020 – 19:45 Summary: Putting on virtual events is fraught with challenges. How would ASUGForward fare? Here’s my day one review – with a focus on e-commerce, and how Under Armour responded to a pandemic that thoroughly […]
Start-up Zycada emerges from stealth; claims new bot-based e-commerce technology is 10x faster than Amazon Jerry Bowles Mon, 06/22/2020 – 04:10 Summary: For online shoppers, every millisecond can be the difference between a buying customer and an abandoned cart. (© alphaspirit – shutterstock) In the burgeoning Amazon-eats-world of e-commerce, speed is king. How quickly a […]
Kroger opens up its COVID retail survival playbook to its peers – and eats its own digital dog food Stuart Lauchlan Mon, 06/22/2020 – 03:19 Summary: Kroger is sharing its learnings from COVID-19 with other retailers in the form of a blueprint for businesses. Meanwhile earlier digital investment pays off for the grocery giant. Rodney […]