The e-commerce push isn’t enough – how should retailers apply data in the pandemic economy? Jon Reed Tue, 09/22/2020 – 05:27 Summary: After COVID-19 hit, retailers knew what to do: beef up digital commerce, fix glaring supply chain woes. But now the questions get harder – especially when it comes to safely re-opening stores. Can […]
More drones in the sky in one day than planes in a year – Amazonian number-crunching Chris Middleton Mon, 09/21/2020 – 02:15 Summary: A critical look at what might happen to our cities if we get deliveries by drone. (Pixabay) Amazon Prime Air has been granted permission by the US Federal Aviation Authority (FAA) to […]
A tale of two grocery stores Part 2 – how COVID has accelerated Kroger’s omni-channel retail reality Stuart Lauchlan Mon, 09/14/2020 – 03:11 Summary: COVID has brought fresh impetus to Kroger’s existing omni-channel retail thinking, says CEO Rodney McMullen. We wish they would have opened a year ago. That’s the heartfelt sentiment of Rodney McMullen, […]
A tale of two grocery stores Part 1 – how Tesco rose to the challenge of COVID-19 Stuart Lauchlan Mon, 09/14/2020 – 02:58 Summary: Tesco, the UK’s largest supermarket chain, had to step up the mark during the COVID crisis and that brought technology demands to the fore, recalls CTO Guus Dekkers. At some moment […]
Online retailer Cox & Cox sails through COVID-19 sales surge thanks to a systems overhaul Derek du Preez Fri, 09/11/2020 – 04:32 Summary: Online homeware retailer Cox & Cox replatformed in 2017 with NetSuite and Magento, allowing it to easily accommodate future growth. (Image sourced via Cox & Cox website) Cox & Cox launched […]
Enterprise hits and misses – workplace returns spark privacy debates, while Zoom and MongoDB get a digital economy boost Jon Reed Mon, 09/07/2020 – 00:06 Summary: This week – returning to work(places) raises the privacy stakes – how will employers respond? Plus: will AI-based threat detection make us safer, or add to the surveillance culture? […]
Pret’s shift to digital subscription shows how COVID-19 will accelerate change Derek du Preez Fri, 09/04/2020 – 04:46 Summary: Ubiquitous UK sandwich and coffee shop chain Pret is having to rethink its business model quickly as the impact of distributed working shakes up the role of the city centre. (Image sourced via Pret’s Twitter) As […]
COVID cooks up an e-commerce bonus for Williams Sonoma Stuart Lauchlan Wed, 09/02/2020 – 02:30 Summary: A fresh-baked generation of sourdough bread makers is driving an e-commerce uptick for US retailer, Williams Sonoma. (Image sourced via Williams Sonoma website) Last week we looked at how COVID-19 had impacted on certain categories of the retail apparel […]
Face masks are all the rage at Gap, but can’t cover up a decidedly mixed omni-channel picture Stuart Lauchlan Fri, 08/28/2020 – 03:10 Summary: The offline declines have not been offset by the online rises across the Gap group. (Gap) It’s a sign of the times when one of the highlights of the past few […]
Did COVID kill entire categories of the retail industry? Omni-channel shifts at play at Nordstrom and Urban Outfitters tell the tale Stuart Lauchlan Thu, 08/27/2020 – 03:14 Summary: A tale of two retailers – Nordstrom and Urban Outfitters – highlights the COVID-induced challenges facing the sector today. (Company logos) In the retail turmoil that’s been […]