Bedding in for the omni long haul – how Bed, Bath & Beyond furnished a retail future for itself despite COVID

Bedding in for the omni long haul – how Bed, Bath & Beyond furnished a retail future for itself despite COVID Stuart Lauchlan Thu, 04/15/2021 – 03:25 Summary: Bed, Bath & Beyond has shaped an omni-channel credibility that seemed unlikely 18 months ago. Here’s how CEO Mark Tritton’s pulled it off. We reformed the past, […]

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Levi scales omni-channel outside of US and is confident on Vaccine Economy prospects

Levi scales omni-channel outside of US and is confident on Vaccine Economy prospects Derek du Preez Mon, 04/12/2021 – 06:12 Summary: The COVID-19 pandemic hasn’t been easy for retailers, including Levi, which has suffered losses. But the denim giant is hopeful about a strong, digital-led recovery. (Image by Gentle07 from Pixabay ) The Vaccine Economy […]

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Qualtrics Work Different – three customers experiences of the criticality of Experience Management

Qualtrics Work Different – three customers experiences of the criticality of Experience Management Stuart Lauchlan Wed, 04/14/2021 – 05:02 Summary: Three powerful uses cases to the potential benefits of Experience Management from Volkswagen, Albertsons and Uber Eats. 2020 went down in history as the year the world came to a complete stop; 2021 will be […]

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Enterprise hits and misses – Remote work gets a productivity challenge, WEF platitudes get scrutiny, and agile goes too far

Enterprise hits and misses – Remote work gets a productivity challenge, WEF platitudes get scrutiny, and agile goes too far Jon Reed Mon, 04/12/2021 – 16:39 Summary: This week – fresh data fuels the remote work productivity debate. Plus: Google’s API win, supply chain woes, and agile’s deficiencies. Another year of WEF’s highs and lows. […]

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'Je ne regrette rien,' says France's defiant digital minister, but a multilateral Digital Services Tax solution is the only way forward

‘Je ne regrette rien,’ says France’s defiant digital minister, but a multilateral Digital Services Tax solution is the only way forward Stuart Lauchlan Fri, 04/09/2021 – 03:39 Summary: Getting agreement on a global Digital Services Tax model is going to be a big ask, but outbreaks of unilateral policymaking ultimately help no-one. What chance the […]

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Online-only ASOS benefitted from 'not going out'; can it shift back to a 'going out out' business model as lockdowns lift?

Online-only ASOS benefitted from ‘not going out’; can it shift back to a ‘going out out’ business model as lockdowns lift? Stuart Lauchlan Fri, 04/09/2021 – 02:19 Summary: ASOS has seen business soar in lockdown, but can it thrive as hospitality re-opens and its core demographic puts on their glad-rags? Nick Beighton A 275% jump […]

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Cisco Live 2021 – how COVID has accelerated digital transformation for three end user organizations

Cisco Live 2021 – how COVID has accelerated digital transformation for three end user organizations Stuart Lauchlan Wed, 04/07/2021 – 03:31 Summary: A side-effect of the COVID crisis has been a hefty increase in the speed of digital transformation efforts in organizations across all business sectors. Three end users told their stories at Cisco Live […]

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E-commerce won the COVID war, but what happens next? Kroger looks to the pursuit of digital profit in the Vaccine Economy

E-commerce won the COVID war, but what happens next? Kroger looks to the pursuit of digital profit in the Vaccine Economy Stuart Lauchlan Tue, 04/06/2021 – 03:15 Summary: Kroger had ‘a good war’ when it came to the COVID crisis, benefiting from the online shift in grocery shopping. But as the Vaccine Economy takes shape, […]

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Champagne for lululemon! Athleisure wear retailer reaps the omni-channel benefits of a locked down customer base

Champagne for lululemon! Athleisure wear retailer reaps the omni-channel benefits of a locked down customer base Stuart Lauchlan Thu, 04/01/2021 – 07:33 Summary: An absolutely fabulous 2020 for e-commerce at the retailer, setting up expectations for omni-growth in the post-pandemic phase. 2020 has reset our expectations for what is possible. Under the circumstances, that’s a […]

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