NRF 2021 – the vendor view on what’s in store for retail transformation Stuart Lauchlan Fri, 01/22/2021 – 03:16 Summary: Experts from Google, Microsoft, Oracle, Salesforce and SAP offer their thoughts on what comes next after the COVID disruption of retail. (Let’s hope…) This year’s National Retail Federation (NRF) Big Show has inevitably involved a […]
Brewing up a strong data foundation with Tableau – Starbucks gains critical insight into consumer behavior, store usage and…er, restrooms Stuart Lauchlan Fri, 01/22/2021 – 02:22 Summary: Starbucks use of data analytics has enabled it to pivot to meet changing customer behaviors during the COVID crisis. (Pixabay) Organizations across multiple business sectors use data analytics […]
Subscribing to long-term relationships – Birchbox makes customer support a thing of beauty with Zendesk Stuart Lauchlan Thu, 01/21/2021 – 02:17 Summary: Effective customer support needs to center on building long-term relationships with subscribers at the New York-based beauty products firm. (What’s in the box?) It’s about curating a long-lasting relationship. That’s the underlying philosophy […]
Microsoft sees Teams bringing digital innovation to frontline workers in retail and elsewhere Phil Wainewright Wed, 01/20/2021 – 10:39 Summary: interview with Emma Williams, who heads up Microsoft’s push to bring Teams to frontline workers in retail and other industries Frontline workers at retail chain Chedraui use Teams (Microsoft/Chedraui) Just as digital tools have revolutionized […]
Electronics retailer Elkjøp turns to Azure and Neptune to get that Apple Store experience Madeline Bennett Wed, 01/20/2021 – 03:28 Summary: Nordic electronics chain Elkjøp – part of Dixons Carphone – bucks retail blues to invest in bricks-and-mortar customer experience (Elkjop) The Covid pandemic has been a dire time for most high street retailers. Shops […]
“People would debate whether home goods would be bought online” – Wayfair CEO Niraj Shah on furnishing retail disruption long before the COVID shift to e-commerce Stuart Lauchlan Tue, 01/19/2021 – 03:05 Summary: At one point, people questioned if home furnishings was really a retail sector suited to the e-commerce revolution; Wayfair has proved it […]
How toy shop The Entertainer made e-commerce child’s play with SAP Commerce Cloud Stuart Lauchlan Mon, 01/18/2021 – 06:36 Summary: Working with SAP, The Entertainer has seen its e-commerce business ramp up sharply, with click-and-collect particularly popular. (SAP) Imagine the toy shop of your childhood – or any rate, the one you think you remember, where […]
Retailers will have a better 2021 with more flexible fulfilment options Andreas Grydeland Sulejewski Sun, 01/17/2021 – 12:29 Summary: Retail customers will expect a mix of fulfilment options this year – Andreas Grydeland Sylejewski of Neptune Software explores how retailers can adapt (© William Potter – Shutterstock) As retailers move into 2021, they’re reflecting on […]
Saying ‘I do’ to a unified customer experience – The Knot Worldwide looks to personalised marketing as COVID disrupts wedding plans Stuart Lauchlan Fri, 01/15/2021 – 03:22 Summary: The $100 billion a year US wedding industry has been severely disrupted by COVID restrictions. That’s created personalisation challenges for The Knot that it’s addressing via Salesforce […]
Delivering the future of retail – Walmart’s Chief Customer Officer on building out after COVID Stuart Lauchlan Thu, 01/14/2021 – 07:44 Summary: Walmart was one of the omni-channel retail winners in 2020 as it adapted to changing consumer demands triggered by COVID. Chief Customer Officer Janey Whiteside discusses what comes next. (Janey Whiteside) US retail […]