COVID and the contact center – how eBay's biggest re-commerce seller musicMagpie has become more efficient during the crisis

COVID and the contact center – how eBay’s biggest re-commerce seller musicMagpie has become more efficient during the crisis Stuart Lauchlan Tue, 11/17/2020 – 03:19 Summary: musicMagpie is an e-commerce success story, but the onset of COVID brought fresh challenges to how the firm ran its contact center operation. In the event, the crisis has […]

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Enterprise hits and misses – retailers push for pre-holiday lessons, while Adobe and Coupa make acquisitions waves

Enterprise hits and misses – retailers push for pre-holiday lessons, while Adobe and Coupa make acquisitions waves Jon Reed Sun, 11/15/2020 – 21:04 Summary: This week – retailers push to get ready for a pressurized holiday season – but what’s the forecast? B2B shopping starts early for Adobe (buying Workfront) and Coupa (buying LLamasoft). AI […]

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How Marks & Spencer plans to double down on digital to compete with online pureplays and survive the COVID crisis

How Marks & Spencer plans to double down on digital to compete with online pureplays and survive the COVID crisis Stuart Lauchlan Mon, 11/16/2020 – 03:31 Summary: M&S is a UK retail heritage brand that’s had its omni-channel transformational ups and downs in recent years, but there’s an added vim in the air as it […]

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COVID-19 hits Burberry’s profits, but digital channels continue to soar

COVID-19 hits Burberry’s profits, but digital channels continue to soar Derek du Preez Fri, 11/13/2020 – 04:41 Summary: Luxury fashion label Burberry has seen its profits plummet as the COVID-19 pandemic continues to force global store closures. As has been the case for many retailers in 2020, British luxury fashion brand Burberry has seen a […]

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Will consumers provide the holiday spending surge retailers need? Oracle on three top challenges retailers must address

Will consumers provide the holiday spending surge retailers need? Oracle on three top challenges retailers must address Jon Reed Wed, 11/11/2020 – 19:10 Summary: There is considerable debate on whether this holiday shopping season will be the boost retailers sorely need, or a corona-bust. Oracle recently published data that shows what consumers now expect. Behind […]

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Nestlé’s IT transformation proves recipe for success during COVID-19

Nestlé’s IT transformation proves recipe for success during COVID-19 Derek du Preez Wed, 11/11/2020 – 07:08 Summary: The CPG giant is almost three years into a technology change programme, which has been put to the test during the COVID-19 pandemic. (Image sourced via Nestle) Nestlé is one of the largest consumer packaged goods brands in […]

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conXion 2020 – In process transformation, Tesco finds that every little helps

conXion 2020 – In process transformation, Tesco finds that every little helps Phil Wainewright Tue, 11/10/2020 – 00:28 Summary: A session at Software AG’s global conXion 2020 event gives insight into the impact of process mining at grocery retail giant Tesco Tesco’s Jason Dietz (Screengrab from conXion 2020 session) Lean margins are a fact of […]

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As supermarkets juggle with online, Which? demonstrates disparities in UK lockdown responses

As supermarkets juggle with online, Which? demonstrates disparities in UK lockdown responses Den Howlett Mon, 11/09/2020 – 04:36 Summary: How are UK supermarkets resonsding to the second lockdown? That depends on which brand you’re talking about and where you live. Regular readers will know that we have been following digital trends in retail for the […]

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