Enterprise hits and misses – retailers transform for anxious consumers as the virtual event silly season peaks

Enterprise hits and misses – retailers transform for anxious consumers as the virtual event silly season peaks Jon Reed Sat, 06/20/2020 – 17:22 Summary: This week – retailers share transformation lessons, but can they keep pace with anxious consumers? And: contrasting views on AI innovation sharpen our views. Virtual event season peaks; we bring you […]

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Salesforce Live – Brunello Cucinelli iCEO on balancing digital investments with warm experiences and company philosophy

Salesforce Live – Brunello Cucinelli iCEO on balancing digital investments with warm experiences and company philosophy Derek du Preez Fri, 06/19/2020 – 04:49 Summary: Luxury Italian fashion brand Brunello Cucinelli knows that things will change because of COVID-19 – but this doesn’t mean ‘everything digital’. (Image sourced via Brunello Cucinelli website) Brunello Cucinelli – founder […]

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Salesforce Live – how The Co-op copes with higher customer support demand during COVID-19

Salesforce Live – how The Co-op copes with higher customer support demand during COVID-19 Stuart Lauchlan Fri, 06/19/2020 – 03:21 Summary: The Co-op is one of the UK’s best-known brands, operating across multiple lines of business, many of which have come under the pressure of increased customer support demands during the COVID crisis. COVID-19 and […]

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Brands are all-in on digital commerce – but are they getting commerce experiences right?

Brands are all-in on digital commerce – but are they getting commerce experiences right? Barb Mosher Zinck Thu, 06/18/2020 – 15:46 Summary: If brands weren’t planning on big digital commerce investments in January, they are now. But are they ready for the commerce experiences consumers and businesses expect? A recent study raises questions. If you […]

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Salesforce Live – Bugaboo gives e-commerce growth the push it needs with Salesforce Commerce Cloud

Salesforce Live – Bugaboo gives e-commerce growth the push it needs with Salesforce Commerce Cloud Derek du Preez Thu, 06/18/2020 – 04:00 Summary: High-end pushchair company Bugaboo replaced a mesh of e-commerce systems with Salesforce Commerce to help drive growth for the future. (Image sourced via Bugaboo website) Re-designing and replacing the processes, data models […]

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COVID's digital DIY boom – has it taken a pandemic to focus Kingfisher's omni-channel retail thinking?

COVID’s digital DIY boom – has it taken a pandemic to focus Kingfisher’s omni-channel retail thinking? Stuart Lauchlan Tue, 06/16/2020 – 06:35 Summary: DIY group Kingfisher’s experiences during the pandemic have resulted in some sharper thinking around e-commerce and omni-channel capabilities. Now, can it put its vision into practice? (Pixabay ) With entire populations locked […]

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COVID's digital DIY boom – how Home Depot and Lowe's omni-channel retail prep rode out the pandemic crisis

COVID’s digital DIY boom – how Home Depot and Lowe’s omni-channel retail prep rode out the pandemic crisis Stuart Lauchlan Thu, 06/18/2020 – 03:56 Summary: Home Depot and Lowe’s have long been digital transformation champions; COVID-19 has secured their roles as exemplars of omni-channel retail good practice. In a previous article Kingfisher Group’s digital transformation […]

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Re-imagining the omni-channel in-store experience – transformational learnings from three US retailers

Re-imagining the omni-channel in-store experience – transformational learnings from three US retailers Stuart Lauchlan Tue, 06/16/2020 – 06:35 Summary: COVID-19 is driving change in the way retailers operate their physical stores – BestBuy, Vince and Lands End share their experiences to date. (BestBuy/Vince/Lands End) At the recent CogX conference, Paul Martin, Chair Global Retail Group […]

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Meet the Anxious Consumer – omni-channel retail's new target demographic as stores come out of COVID-19 shutdown

Meet the Anxious Consumer – omni-channel retail’s new target demographic as stores come out of COVID-19 shutdown Stuart Lauchlan Mon, 06/15/2020 – 04:32 Summary: Physical stores are beginning to re-open around the world, but for omni-channel retailers the challenges of operating post-COVID-19 are only just beginning. Go digital and innovate is the clarion call. (Pixabay […]

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Google Solving Together – Ocado Technology readies clients for more changes to online retail’s ‘new normal’

Google Solving Together – Ocado Technology readies clients for more changes to online retail’s ‘new normal’ Martin Banks Mon, 06/15/2020 – 02:23 Summary: Automation is already a core part of online retailing operations, but there are still more opportunities for it to be exploited. Ocado Technology’s CEO has a to do list. (Ocado ) James […]

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