Shoppers are back in the aisles, even as Walmart commits to drilling down further on digital and omni-channel

Shoppers are back in the aisles, even as Walmart commits to drilling down further on digital and omni-channel Stuart Lauchlan Wed, 05/19/2021 – 03:13 Summary: Back to the store? Walmart execs see some kind of return to normal, but commit to drilling down on digital capabilities in the Vaccine Economy. We see encouraging signs that […]

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Customers want their retail lives back as Macy's shows signs of omni-channel improvement in the Vaccine Economy

Customers want their retail lives back as Macy’s shows signs of omni-channel improvement in the Vaccine Economy Stuart Lauchlan Wed, 05/19/2021 – 02:45 Summary: Macy’s managed to turn in an omni-profit for the first few months of 2021 – a sign that the Vaccine Economy shopper is back in the store? Clearly, our customer is […]

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Swarovski makes sparkling customer experience crystal clear with ServiceNow despite COVID

Swarovski makes sparkling customer experience crystal clear with ServiceNow despite COVID Stuart Lauchlan Fri, 05/14/2021 – 03:34 Summary: Crystal retailer Swarovski rolled out ServiceNow’s Customer Service Management prior to the pandemic, a decision that’s served it well since. The COVID pandemic inevitably resulted in the physical world closure¬†of so-called non-essential retail, driving firms online to […]

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How data and application integration can power a post-pandemic recovery

How data and application integration can power a post-pandemic recovery Ian Fairclough Thu, 05/13/2021 – 02:19 Summary: API-led connectivity could be a crucial enabler of business recovery post-COVID, says MuleSoft’s Ian Fairclough. In a lot of ways, 2020 was the year when the world really went digital. Consumers who had never shopped, streamed video, or […]

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Enterprise hits and misses – normal eludes the workplace (and the retailer), chip shortages concern, and edge computing rises

Enterprise hits and misses – normal eludes the workplace (and the retailer), chip shortages concern, and edge computing rises Jon Reed Sun, 05/09/2021 – 17:13 Summary: This week – return to work? Maybe. Return to normal? No. Retailers are coming to the same realization. Also: edge computing makes hybrid sexy – and changes the data […]

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What if the customer isn't always right? COVID learnings from two UK retail institutions – John Lewis and Boots

What if the customer isn’t always right? COVID learnings from two UK retail institutions – John Lewis and Boots Madeline Bennett Mon, 05/10/2021 – 02:20 Summary: John Lewis and Boots share some of the learnings they’ve picked up from operating through a global pandemic. Two UK high-street stalwarts have shared their lessons learned from coping […]

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Store re-openings are not a return to normal – six retail project lessons for the Vaccine Economy, from Wipro's Srini Rajamani

Store re-openings are not a return to normal – six retail project lessons for the Vaccine Economy, from Wipro’s Srini Rajamani Jon Reed Fri, 05/07/2021 – 06:25 Summary: The consumer has changed. Retailers have responded by upping their omni-channel game. But to succeed in the next retail economy, that’s not enough. Here’s six retail lessons […]

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No going back to the 'Old Normal' after COVID? How the 'New Normal' experience shapes up is going to be complicated, according to Qualtrics

No going back to the ‘Old Normal’ after COVID? How the ‘New Normal’ experience shapes up is going to be complicated, according to Qualtrics Stuart Lauchlan Wed, 05/05/2021 – 03:52 Summary: The new Roaring Twenties of the Vaccine Economy won’t just see everything fall back into pre-COVID place, but nor will everything change. Managing shifting […]

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Sainsbury's challenge – build a lasting omni-channel retail model for the Vaccine Economy

Sainsbury’s challenge – build a lasting omni-channel retail model for the Vaccine Economy Stuart Lauchlan Thu, 04/29/2021 – 07:14 Summary: Sainsbury’s plunged to a heavy loss this week, but the foundations of a strong omni-channel future look to be in place. Whatever else becomes an enduring legacy of the COVID crisis, the shift to online […]

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Mapping out Halfords digital transformation road trip – a lengthy journey through e-commerce, data integration, cloud telephony and ERP

Mapping out Halfords digital transformation road trip – a lengthy journey through e-commerce, data integration, cloud telephony and ERP Madeline Bennett and Jessica Twentyman Wed, 04/28/2021 – 09:26 Summary: Halfords has been engaged on a long-running digital transformation program that takes in Salesforce, SAP, 8×8 and Microsoft. Best known as a provider of car parts, […]

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