Digital transformation drives omni-channel growth and more lucrative customers at Albertsons

Digital transformation drives omni-channel growth and more lucrative customers at Albertsons Stuart Lauchlan Tue, 04/27/2021 – 07:35 Summary: US grocery giant Albertsons has seen its investment in digital transformation pay off during the COVID crisis; now it needs to extend that into the Vaccine Economy and beyond. Almost every critical capability in our company is […]

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It takes a village – how retailer Furniture Village furnished customer experience during COVID via live chat with Salesforce

It takes a village – how retailer Furniture Village furnished customer experience during COVID via live chat with Salesforce Stuart Lauchlan Tue, 04/27/2021 – 03:12 Summary: Furniture Village used Commerce Cloud as a platform to keep business up-and-running during COVID lockdowns when its physical stores were shuttered. The COVID-19 crisis and the consequent shift to […]

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Enterprise hits and misses – Retailers get omni-savvy, SaaS gets XaaSy, and Microsoft gets Nuance

Enterprise hits and misses – Retailers get omni-savvy, SaaS gets XaaSy, and Microsoft gets Nuance Jon Reed Sun, 04/18/2021 – 22:41 Summary: This week – are retailers finally getting an omni-handle on consumers? Microsoft gets Nuance(d), while SaaS gives way to XaaS. Return-to-work raises trust issues, I get salty about BizDevOps, and customers don’t want […]

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Monday Morning Moan – let’s get physical, but retail has to change if this is to be a long-term relationship

Monday Morning Moan – let’s get physical, but retail has to change if this is to be a long-term relationship Stuart Lauchlan Sun, 04/18/2021 – 02:31 Summary: The Future of Retail in the Vaccine Economy hasn’t been determined yet, but if physical stores want to play a part in an omni-channel world, we need to […]

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Bedding in for the omni long haul – how Bed, Bath & Beyond furnished a retail future for itself despite COVID

Bedding in for the omni long haul – how Bed, Bath & Beyond furnished a retail future for itself despite COVID Stuart Lauchlan Thu, 04/15/2021 – 03:25 Summary: Bed, Bath & Beyond has shaped an omni-channel credibility that seemed unlikely 18 months ago. Here’s how CEO Mark Tritton’s pulled it off. We reformed the past, […]

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Levi scales omni-channel outside of US and is confident on Vaccine Economy prospects

Levi scales omni-channel outside of US and is confident on Vaccine Economy prospects Derek du Preez Mon, 04/12/2021 – 06:12 Summary: The COVID-19 pandemic hasn’t been easy for retailers, including Levi, which has suffered losses. But the denim giant is hopeful about a strong, digital-led recovery. (Image by Gentle07 from Pixabay ) The Vaccine Economy […]

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Qualtrics Work Different – three customers experiences of the criticality of Experience Management

Qualtrics Work Different – three customers experiences of the criticality of Experience Management Stuart Lauchlan Wed, 04/14/2021 – 05:02 Summary: Three powerful uses cases to the potential benefits of Experience Management from Volkswagen, Albertsons and Uber Eats. 2020 went down in history as the year the world came to a complete stop; 2021 will be […]

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