NetSuite Service Offerings Lift Customers From the Basement to the Mansion

Posted by Kendall Fisher, Executive Producer and Host of The NetSuite Podcast

When it comes to picking out the right software solution for your business, you need a partner that will help you through the hurdles when things get tough and support you as you continue to evolve and grow.

It sounds a lot like a marriage, right?

Well, it kind of is, and as weird as it may sound, that’s how NetSuite thinks of its customer relationships. The company is dedicated to its customers and their continued success from pre-implementation to go-live and the many years to come after that. We’ve even spoken with one customer who described leveraging its partnership with NetSuite’s professional services team like “moving from the basement into the mansion.� 

To ensure NetSuite is providing the best possible support for its customers, the company has 24/7, worldwide NetSuite services teams dedicated to their success—no matter their industry, size or where they are in their growth journey (now that’s a world-class spouse, am I right?). 

On this episode of “The NetSuite Podcast,� we sat down with Oracle NetSuite’s Senior Vice President of Customer Success, David Rodman, who dives deep into the various offerings the NetSuite services teams provide and why this kind of expert support is crucial to success. He breaks down the Professional Services, Education Group and Product Support teams as well as the assistance they offer NetSuite customers—from implementation to technical support, training, maintaining your solution, maximizing its performance and partner services.

Rodman provides real-life examples of how these services have benefitted NetSuite customers in the past, how they’ll continue to benefit customers moving forward and what he’s most excited about for the future.

Tune in for the full conversation on Apple Podcasts, SoundCloud and YouTube.

And to learn more about NetSuite services, click here.

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