Operational Excellence: Accelerate retail omni-channel transformation

Blog

Rethinking Retail Loyalty: Why Travel Rewards Could Be the Next Big Strategy

rethinking-retail-loyalty:-why-travel-rewards-could-be-the-next-big-strategy
Retail

Rethinking Retail Loyalty: Why Travel Rewards Could Be the Next Big Strategy

American consumers have become value-obsessed, shaping their shopping behaviors. In the last quarter of 2024, McKinsey reported that 74 percent of U.S. shoppers admitted to trading down — i.e., switching retailers, delaying purchases, or seeking better value — despite spending more overall than in previous years when adjusted for inflation. However, with recent reports showing […]