Smart Service at Scale: How Contact Center Intelligence is Powering the Next Era of Retail
Smart Service at Scale: How Contact Center Intelligence is Powering the Next Era of Retail
Retailers today face relentless pressure to meet rising customer expectations while managing shrinking margins. In this environment, the contact center is a strategic engine for brand differentiation and loyalty where every interaction is compared with the customer’s last best conversation. And the key to unlocking its full potential lies in how retailers harness contact center […]