Estée Lauder Sues Walmart for Suspected Counterfeit Products
Estée Lauder is suing Walmart, alleging it sold counterfeit beauty products with fake company trademarks on its website, according to a federal lawsuit filed in California on Monday. In the lawsuit, the beauty company claims Walmart advertised, marketed, and sold products that resembled moisturizing creams, …
How AI is Helping Specialty Retailers Compete on Experience
For years, retail innovation was defined by speed. Faster delivery. Faster checkout. Faster fulfillment. Big chains and e-commerce giants set the pace, and independent retailers were forced to compete on someone else’s terms. But now that’s changing. In 2026, specialty retailers, from music shops and …
In an Era of Accountability, Third-Party Measurement is Retail Media Networks’ Biggest Asset, Not Enemy
Heading into 2026, budgets/resources are the top challenge for marketers, according to InMarket’s Predictions Report. As retail media networks (RMNs) remain a popular line item in every CPG marketer’s playbook, the ability to better understand the impact of this spend across key outcomes like incremental …
Retail’s Hidden AI Blind Spot
Over the past year, artificial intelligence’s role in the shopping journey has moved past the experimentation phase, becoming a baseline expectation for consumers. Tools such as AI agents, AI-powered search and recommendations, and AI-powered checkout have become an integral part of consumer experiences in a …
PepsiCo Vows to Lower Snack Prices Following Customer Complaints
PepsiCo said Tuesday it would reduce the cost of snacks and chips like Lay’s, Doritos, Cheetos, and Tostitos following a year of customer complaints. “We’ve spent the past year listening closely to consumers, and they’ve told us they’re feeling the strain,” said Rachel Ferdinando, CEO, …
How to Better Retain Peak Season Customers
Inflation eased in 2025, but cost pressure for e-commerce sellers remained high. Acquisition costs climbed, margins stayed tight, and growth became harder to earn. That makes one thing clear: sellers cannot afford to lose the customers acquired during the holiday shopping season. In 2026, retention …
Allbirds to Close All Full-Price US Stores
Sustainable footwear brand Allbirds announced Wednesday it would be shuttering all full-price U.S. stores by the end of February in an effort to focus more on e-commerce and partnerships as part of its multiyear turnaround strategy. It will keep its two U.S. outlet stores and …
4 Lessons Learned From the 2025 Holiday Shopping Season
The way people shop during the holidays has shifted so dramatically that the old idea of a single “peak” moment no longer fits. What used to be a frantic sprint around Black Friday and Cyber Monday has stretched into something slower, more deliberate and, frankly, …
Stitch Fix is Using AI Tools to Improve CX
At the National Retail Federation Big Show in New York City earlier this month, Editor-in-Chief Joe Keenan interviewed Tony Bacos, chief product and technology officer at Stitch Fix, an online personal styling service. Bacos detailed how Stitch Fix works to target common shopping challenges and …
Why Smart Retailers Are Turning ESG Compliance Into a Competitive Advantage
As 2026 gets underway, retail leaders are facing a hard truth. ESG compliance is no longer a box to check. Treating it like one is now a liability. New regulations, rising consumer scrutiny, and investor pressure have pushed sustainability out of the background and straight …