CDP vs. MDW vs. CRM vs. CDM vs. DMP: How They Differ & How They Might Work Together
Roop
When it comes to managing your customer data, brands have many options. However, all of those options are not created equal. Let’s compare customer data platforms to MDWs, CRMs, CDMs, and DMPs. …
LL Flooring Files Bankruptcy, Will Close 94 Stores
Joe Keenan
LL Flooring has announced that it will close 94 stores in more than 30 states as it filed for chapter 11 bankruptcy. The company, formerly known as Lumber Liquidators, said that it is nearly $110 million in long-term debt in filings made in Delaware bankruptcy court …
Rising Retail Pricing Pressures Mandate an Elevated Emphasis on Cost Reduction Strategies
Ryan Swiderski
Despite recent progress in reducing inflation, prices are still high and consumers remain under pressure. Excess savings accumulated during the pandemic have been depleted for a substantial part of the population and credit card delinquencies have reached record levels. We’re also seeing a reduction in …
Think Outside the Box to Maximize GenAI Investments in the Contact Center
Tom Lewis
For years, brands have assessed the return on investment of customer experience automation by asking three questions: What does it cost to serve a customer today? What could it cost to serve a customer tomorrow? What is the investment price to get from A to …
Bridging the Gap: Meeting Rising Consumer Expectations for Shipping … Without Sacrificing Profits
Krish Iyer
The opportunities in e-commerce are endless, but the industry is also more demanding than ever. As prices rise and consumer expectations evolve, businesses need to stay agile and innovative without sacrificing their bottom line. However, research from ShipStation reveals an exciting trend: shipping experiences are …
Winning in E-Commerce: Strategies for a Competitive Edge
John Agger
The e-commerce landscape is more intensely competitive than ever, with new businesses constantly emerging and customer expectations rising. For e-commerce companies wanting to stay relevant, they must adopt dynamic strategies that ensure a robust infrastructure that can provide a seamless customer experience. Here are three …
ThredUp Launches New AI Discovery Shopping Tools
Marie Albiges
ThredUp, one of the largest online resale platforms for apparel, shoes and accessories, unveiled a new suite of artificial intelligence-powered tools to aid in discovery shopping, the company announced Monday. Visitors can now search for products with what ThredUp is calling “natural language” — for …
12 Trends a-Trending: What to Plan for This Holiday Season [with on-demand webinar]
The 2024 holiday season is shaping up to be as dynamic and turbulent as it has been in recent years, but in different ways. Knowing what to expect and proper planning can help make the best of another tough holiday season. …
How SMBs Can Rethink Their Digital Footprint With AI
Kimberly Little
In the evolving landscape of business management for small and midsize businesses (SMBs), artificial intelligence tools have emerged as vital assets to streamline operations and optimize resources. Small business owners continually seek ways to bolster their competitive edge and increase efficiency, understanding that in today’s …
The Factors Driving U.S. Polo Assn.’s Strong Growth
Kristina Stidham
The U.S. Polo Assn. has climbed the retail ranks as one of the largest global licensed sports brands in the world, ranking consistently alongside the NFL, MLB, and NBA. J. Michael Prince, president and CEO of USPA Global Licensing (USPAGL), joined the Women in Retail …
