Why it’s Time Retailers Diagnose Feedback Fatigue
Tim Waterton
In the multichannel world of modern retail, the voice of the customer has never been louder. Amplified by social media, customers have become an authority that no retailer can afford to underestimate. Aware of this reality, most retailers have already turned their attention to customer …
The True Cost of Cost-Cutting for Brands
Laura Ritchey
In a world where balance sheets and stakeholder returns reign supreme, the retail sector faces a challenge: balancing profitability with the preservation of branded experiences. It’s often tempting for retail brands to believe they will save money by insourcing their fulfillment and logistics. Unfortunately, that …
Under Armour to Cut Jobs, Product Mix
Joe Keenan
Under Armour announced a broad restructuring plan on Thursday as it said sales in its largest market, North America, plunged 10 percent and predicted the trend will get worse throughout its current fiscal year. The athletic apparel retailer also saw profits sink by more than …
The Resurgence of Market Resilient Retailers: A Tale of Luxury Malls and Dollar Stores
Bill Boucher
In recent years, the retail world has witnessed a remarkable transformation, particularly within the realm of shopping malls. Despite the challenges posed by the e-commerce boom, top-tier malls have defied expectations, recording strong leasing volumes and experiencing steady rent growth. So, what’s driving this resurgence? …
E-commerce Returns in the European Market
ECN Team
Returns in the e-commerce market constitute a significant aspect that all e-commerce merchants need to consider. Indeed, the online sales process doesn’t end with the payment of the shopping cart; rather, returns are an integral part of the purchasing process. In Europe, returns are evidently …
Voice Assistants Reading Emails: How to Create Voice-Friendly Campaigns
Roop
With accessibility and inclusive design becoming major digital marketing design trends, the emphasis on making email campaigns more voice-friendly has grown. However, doing so is not without some contradictions and compromises. …
Could AI Be Your Next Stylist? Consumers Are Ready
Piyush Patel
Keeping up with nanosecond social media trends is a never-ending challenge for retail brands and shoppers. In addition to responding to these fast-paced microtrends, merchandisers face increased pressure to incorporate cutting-edge personalization techniques that drive authentic shopping experiences and cultivate brand loyalty. So, what’s the …
CTOs at the Helm: Steering Retail Into the AI Future
Steve Akers
As the retail industry has increasingly shifted to digital technology, transitioning from traditional brick-and-mortar stores to online platforms, consumers have changed both where and how they shop. Augmented reality apps allow customers to visualize products in their homes before purchasing, and retailers use artificial intelligence-driven …
Key Findings and Insights From the 2024 Digital Gift Card Leaders Report
Kristina Stidham
In this episode of Retail Right Now, Total Retail’s Joe Keenan and Kristina Stidham discuss a recently released report from NAPCO Research and Blackhawk Network, 2024 Digital Gift Card Leaders, U.S. Edition. This seventh annual report is the market-leading resource on the gift card industry. …
Retail Sales Tick Up Slightly in April
Retail sales grew modestly from the month before in April, but a shift in the timing of Easter appeared to be behind a slight year-over-year decline, according to the CNBC/NRF Retail Monitor, powered by Affinity Solutions, released today by the National Retail Federation (NRF). Total retail …
