Customer engagement as the new currency for customer relevance – Gap’s latest omni-turnaround plan relies on better understanding us all Stuart Lauchlan Fri, 11/27/2020 – 03:33 Summary: 2020 was...
Nordstrom heads into the Holidays as a born-again “digital majority” retailer…but will it last? Stuart Lauchlan Thu, 11/26/2020 – 02:18 Summary: Nordstrom’s benefitted from the COVID crisis in terms...
By Jack M. Germain Nov 25, 2020 5:00 AM PT The 2020 holiday season is upon us and it should be prime time for shopping, but the pandemic has...
Best Buy’s digital and workforce investments pay off as profits soar during COVID-19 Derek du Preez Wed, 11/25/2020 – 04:45 Summary: US retailer Best Buy has been able to...
Next year we can expect the acceleration of some familiar trends, a new urgency with respect to the old, and a few new trends that may catch some off-guard....
By John K. Higgins Nov 23, 2020 6:00 AM PT The rapid expansion in the use of cloud technologies to support remote working during the COVID-19 pandemic has underscored...
Foot Locker weathers COVID-19 storm as digital business leads the way Derek du Preez Mon, 11/23/2020 – 04:00 Summary: Athletic footwear giant Foot Locker is one of the retailers...
The virus that stole Christmas? Omni-channel retail faces its toughest stress test as Black Friday kicks off the COVID Holidays season Stuart Lauchlan Mon, 11/23/2020 – 02:20 Summary: Black...
Digital growth slips at Macy’s as CEO asks what’s the difference between ‘essential’ and ‘non-essential’ retail? Stuart Lauchlan Fri, 11/20/2020 – 04:05 Summary: Don’t shut my stores! Macy’s CEO...
Salesforce data finds new tech becomes top priority for financial services sector as COVID drives consumer behavior shift Stuart Lauchlan Thu, 11/19/2020 – 07:19 Summary: The shift to digital...