Macy’s Settles Proxy Fight With Activist Arkhouse, Adds 2 Directors
Joe Keenan
Macy’s announced on Wednesday that it has settled its proxy fight with real estate investor Arkhouse, appointing two of the firm’s nominees to its 15-person board. Ric Clark and Rick Markee will join Macy’s board effective immediately. They’ll be part of the committee that’s in …
Emotion-Informed GenAI: Making Your Marketing Content More Human
Lisa Spira
Emotions are central to how we engage, communicate with, and react to our world, motivating our behavior and deepening our interactions. Brands that lean into the intricacies of human emotions are proven to generate more sales and loyalty. According to McKinsey, 76 percent of consumers …
When to Use Retina Images in Emails and When to Avoid Them
Roop
Marketers should use retina images in their emails only when it creates a significantly better experience in terms of readability or impression. Get a better idea of when this is by reading more. …
Total Retail Tech Keynoter James Rhee Publishes New Book, ‘red helicopter’
Melissa Campanelli
James Rhee, the former CEO of Ashley Stewart who will be a keynote speaker at our our upcoming Total Retail Tech event, has published a book that hit the shelves this week. The book, “red helicopter — lead change with kindness (plus a little math),” …
Wayfair Exec on its Expansion Into Brick-and-Mortar Retail
Madalyn Dingman
While at Shoptalk in Las Vegas last month, Editor-in-Chief Joe Keenan interviewed Liza Lefkowski, vice president of proprietary brands and retail at Wayfair, an e-commerce furniture and home goods company. During their conversation, Lefkowski discusses her role within the company, the cross-channel behaviors she’s seeing …
Amazon Removing ‘Just Walk Out’ Tech From its Fresh Grocery Stores
Amazon.com is removing “Just Walk Out” technology from its Amazon Fresh stores as part of an effort to revamp the grocery chain. The company’s well-known technology lets customers pay for items without standing in line and sends them receipts afterwards. Amazon says Just Walk Out …
Key Highlights and Trends From Shoptalk 2024
In this episode of Retail Right Now, Total Retail’s Marie Albiges and Joe Keenan discuss the key themes and trends that emerged during Shoptalk Spring 2024 in Las Vegas. They touch upon highlights from discussions held at the Women in Retail Pavilion, hosted by Women in …
Talkdesk Exec: ‘Treat Contact Center Agents as Brand Ambassadors’
In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Shannon Flanagan, vice president and general manager of retail and consumer goods at Talkdesk, a global cloud contact center leader for enterprises of all sizes. Listen in as Flanagan discusses her experience in …
Walmart Increasing Return Shipping Rates for Third-Party Sellers
Marie Albiges
Walmart is raising its return shipping rates for seller-fulfilled orders, citing “changing market conditions,” according to an update posted this month on the Walmart Marketplace website. While the retailer doesn’t make its return shipping rates public, the company told Talk Business it’s the first rate …
Unlocking the Benefits of a Customer Data Platform [with on-demand webinar]
Organizations can face many challenges in getting a CDP implemented, including confusion around exactly what a CDP is, understanding the most popular and powerful CDP use cases, and getting buy-in from all stakeholders. …
