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The 2025 edition of the annual Best Digital Gift Card Programs report, produced by Blackhawk Network and NAPCO Research, offers a deep dive into how 100 U.S. merchants are optimizing their digital gift card programs. The report is based on the evaluation of 100 U.S. brands’ …

The luxury fashion brand Burberry will cut nearly 20 percent of its global workforce, or approximately 1,700 jobs, in an effort to cut costs and return to profit, multiple news outlets reported Wednesday. The British company said in a press release Wednesday it expected to …

Another Shoptalk has come and gone. As usual, we saw one topic garnering more attention than almost every other one combined. For 2025, that topic was agentic artificial intelligence. It’s been the topic du jour ever since, and for good reason — the tech is …

For years, direct-to-consumer (DTC) brands have followed a familiar playbook: pour money into search and social, optimize for conversions, and scale what works. However, that formula is getting harder to sustain. Platform saturation, rising costs, and tighter privacy regulations are forcing brands to rethink their …

In this episode of Retail Right Now, Total Retail’s Joe Keenan and Marie Albiges discuss the recently released 2025 Best Digital Gift Card Programs report, produced by NAPCO Research in conjunction with Blackhawk Network. This eighth annual report is the most comprehensive assessment of the …

Nike announced a series of leadership changes and restructuring on Monday, including the retirement of its current president of consumer, product and brand. The company is restructuring its consumer, product and brand leadership into three separate areas: consumer and sport, marketing, and product creation. As …

Fueled by mobile commerce and innovative acquisition strategies, retailers are expanding globally. The rise of brands like SHEIN and Temu has raised the bar, showing that mobile-first and data-driven approaches can drive extraordinary growth in international markets. Adjust’s latest Mobile App Trends report finds that …

Loyalty programs have long been a cornerstone of customer retention strategies. However, many still fall short of delivering the personalized experiences customers expect. Traditional loyalty programs often rely on static rules and broad segmentation, offering generic rewards that fail to inspire true loyalty. Predictive artificial …

Saks Fifth Avenue has launched a multibrand luxury storefront on Amazon Fashion, according to a Tuesday press release. The new shopping section is called Luxury Stores at Amazon. It features a selection of merchandise curated by Saks Fifth Avenue, including women’s and men’s ready-to-wear, beauty, shoes, …