Think Outside the Box to Maximize GenAI Investments in the Contact Center
Tom Lewis
For years, brands have assessed the return on investment of customer experience automation by asking three questions: What does it cost to serve a customer today? What could it cost to serve a customer tomorrow? What is the investment price to get from A to …
Bridging the Gap: Meeting Rising Consumer Expectations for Shipping … Without Sacrificing Profits
Krish Iyer
The opportunities in e-commerce are endless, but the industry is also more demanding than ever. As prices rise and consumer expectations evolve, businesses need to stay agile and innovative without sacrificing their bottom line. However, research from ShipStation reveals an exciting trend: shipping experiences are …
Winning in E-Commerce: Strategies for a Competitive Edge
John Agger
The e-commerce landscape is more intensely competitive than ever, with new businesses constantly emerging and customer expectations rising. For e-commerce companies wanting to stay relevant, they must adopt dynamic strategies that ensure a robust infrastructure that can provide a seamless customer experience. Here are three …
ThredUp Launches New AI Discovery Shopping Tools
Marie Albiges
ThredUp, one of the largest online resale platforms for apparel, shoes and accessories, unveiled a new suite of artificial intelligence-powered tools to aid in discovery shopping, the company announced Monday. Visitors can now search for products with what ThredUp is calling “natural language” — for …
How SMBs Can Rethink Their Digital Footprint With AI
Kimberly Little
In the evolving landscape of business management for small and midsize businesses (SMBs), artificial intelligence tools have emerged as vital assets to streamline operations and optimize resources. Small business owners continually seek ways to bolster their competitive edge and increase efficiency, understanding that in today’s …
The Factors Driving U.S. Polo Assn.’s Strong Growth
Kristina Stidham
The U.S. Polo Assn. has climbed the retail ranks as one of the largest global licensed sports brands in the world, ranking consistently alongside the NFL, MLB, and NBA. J. Michael Prince, president and CEO of USPA Global Licensing (USPAGL), joined the Women in Retail …
Enhancing Consumer Experiences by Connecting Gift and Loyalty
Sam Lituchy
Advances in digital technology continue to transform consumer journeys, evolving everything from the way brands engage with consumers to how shoppers complete their most basic purchases. Loyalty programs have long been a tried-and-true method for brands looking to engage, offering an opportunity to reward shoppers …
NRF: Back-to-School Spending Expected to Reach $38.8B
As of early July, more than half (55 percent) of back-to-school and college shoppers had already begun buying items for the upcoming school year, according to the annual survey released today by the National Retail Federation (NRF) and Prosper Insights & Analytics. Total back-to-school spending …
3 Ways Merchants Can Maximize the Cross-Border E-Commerce Opportunity
Jan Soerensen
Technology has long paved the way for consumers to shop beyond their own domestic markets. Today, a growing number of international e-commerce brands, including Temu and Shein, are enticing overseas shoppers with unique product offerings, competitive pricing, and more. Demonstrating the opportunity, over half (52 …
Conn’s HomePlus Announces Bankruptcy Filing, Store Closures
Conn’s HomePlus, the Texas-based home goods, furniture and electronics retailer, filed for Chapter 11 bankruptcy on Tuesday and is closing 73 of its 170 stores, multiple news outlets reported. The closures and bankruptcy filings come after a year of lost profits for Conn’s — the …
