Inventory Transparency Key to Retailers’ Omnichannel Operations
Joe Keenan
As part of its 2023 Top 100 Omnichannel Retailers report, Total Retail assessed leading retailers and brands across a host of operational criteria. One of those criteria was the ability for consumers to view in-store inventory availability and stock levels from a retailer’s website and/or …
Staples Hit With Cyber Attack During Critical Holiday Season
Marie Albiges
Staples announced Monday it had been hit by a cyber attack during the week following Thanksgiving that temporarily disrupted customer support channels and delivery systems. “Staples recently identified a cybersecurity risk [and] took proactive steps in an effort to mitigate the impact and protect customer …
How Shutterfly’s Optimized Supply Chain is Crafting Personalized Gifts in Record Time
Kristina Stidham
Shutterfly’s personalized products come to life through innovative technology and supply chain efficiencies. During the busy holiday season, the gifting retailer goes the extra mile to ensure products are crafted and delivered in record time. In this video interview, Sally Pofcher, CEO of Shutterfly, discusses …
VF Corp. Lays Off 500 as Part of Turnaround Strategy
Denver-based apparel company VF Corp. confirmed Wednesday it will lay off 500 of its workers globally. The company — one of the world’s largest apparel, footwear and accessories retailers with brands like Vans, The North Face, Timberland, and Dickies — reported second quarter fiscal 2024 results on Oct. …
Destination XL Tops Ranking of Omnichannel Retailers
Earlier this month, Total Retail released its seventh annual ranking of 100 leading retailers and brands based on the omnichannel services offered across their organizations (e.g., supply chain, loyalty, payments, customer service), and the execution of those services. The comprehensive report identifies the companies performing best …
SHEIN Reportedly Files for IPO
Multiple news outlets have reported that the fast-fashion, low-cost, China-based clothing retailer SHEIN has filed for an IPO after months of rumors surrounding such a move. CNBC reported that the e-commerce company could start trading on the public markets in 2024. SHEIN was last valued at …
Online Data Provides Glimpse Into Black Friday Shopping
CouponFollow analyzed Google search volumes to find out which retailers in the U.S. are going to be the most popular this year. We used search tool Ahrefs to find the most recent data on monthly search volumes for America’s top retailers. Explore the table below for …
Thanksgiving Day E-Commerce Sales Break Records
Consumers spent $5.6 billion on Thanksgiving Day (Nov. 23), up 5.5 percent year-over-year, highlighting the continued shift to more spending online. In the holiday season so far, consumers have spent $76.7 billion online, up 6.8 percent YoY in the first 23 days of November. Black Friday is expected to bring in $9.6 billion, …
Kohl’s Won’t Replace Exiting COO Dave Alves, Lowers Outlook
Kohl’s on Tuesday lowered the top end of its annual sales forecast and said it would be aggressive with promotions in the crucial holiday season as cost-conscious shoppers spend less at its department stores, reports Reuters. Kohl’s now expects annual sales to fall between 2.8 percent …
A CX Day Reflection: Unlocking the Synergy Between CX and EX in Retail
Miika Makitalo
We’re now in the afterglow of Customer Experience (CX) Day, a day when organizations roll out the red carpet for everyone involved in customer experience. Yet, for those in the retail game, CX Day stands as a reminder that it’s not just one day but …
