How ThriftBooks is Using AI to Scale its Business
Madalyn Dingman
While at NRF 2024: Retail’s Big Show in New York City last week, Editor-in-Chief Joe Keenan interviewed Barbara Hagen, vice president of sales and marketing at ThriftBooks, an independent online used book seller, to discuss the company’s use of artificial intelligence. Hagen provides a brief …
Unlocking Employee Engagement: Finding The Key to Retention Success
bstraight@peerlessmedia.com
While most supply chain employees seem happy in their careers, there are some areas where companies can improve employee engagement and the workplace environment to reduce turnover. …
The Evolution of Same-Day Delivery: How E-Commerce Brands Are Meeting Instant Gratification Needs
Alex Selwitz
Traditional delivery methods, once the norm in e-commerce, are rapidly being replaced by a standard that prioritizes immediacy. Retail giants and small businesses alike have recognized that today’s consumers expect their online purchases to arrive not in days, but hours. This seismic shift is redefining …
An Inside Look at a.k.a. Brands’ Growth Strategy
Joe Keenan
In episode 436 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Ciarán Long, interim CEO and chief financial officer of a.k.a. Brands, a brand accelerator of next-generation fashion brands, including Princess Polly, Culture Kings, Petal + Pup, and MNML. Listen in as Long gives an …
Effective Customer Messaging during a Weather Emergency
Roop
With extreme weather events like blizzards, hurricanes, and wildfires becoming much more common, brands need to be better prepared to send their customers messages to help them both prepare for these events and stay informed afterward. …
Saks’ Plan to Bring Luxury to Online Shoppers
In a presentation at the ICR Conference in Orlando, FL last week, Marc Metrick, CEO of Saks, a digital platform for luxury fashion in North America, discussed winning over digital-native consumers and the concept of accessible luxury, among other topics. Metrick is a self-described “lifer” …
Kitchen Brand Houzer Invests in D2C Growth
While at NRF 2024: Retail’s Big Show in New York City this week, Editor-in-Chief Joe Keenan spoke with Michael Challinger, CEO of Houzer, an emerging kitchen and bathroom product company, to learn more about the brand’s partnership with commerce platform BigCommerce. Challinger discusses transforming the …
As Red Sea Crisis Drags On, Shippers Eye Alternatives
amywunderlin@gmail.com
While shifting Asian cargo from East Coast to West Coast U.S. ports adds time and cost, it is one option shippers have to counter continued risk in the Red Sea. …
How Walmart is Embracing AI
Melissa Campanelli
Artificial intelligence (AI) is enabling Walmart to move from being an omnichannel retailer to an adaptive one, at least according to Anshu Bhardwaj, senior vice president and chief operating officer at Walmart Global Technology and Walmart Commerce Technologies, who spoke at a session during the …
Combatting Retail Turnover: The ROI of Employee Education
Jonathan Lau
Retail has historically experienced high employee turnover, leading many companies in this sector to simply accept and incorporate this trend into their business models. The prevailing logic has been that it’s more cost effective to continually hire and train new employees than to increase wages …
