How Trade Policy Uncertainty is Disrupting Retail Hiring
Liz Anderson
The retail sector, like much of the rest of the economy, is in a holding pattern, waiting for tariff policy to clarify and the path ahead to become clear. Retailers face unique challenges even in the best of times: high turnover, issues that arise in …
AI Can’t Fix a Poor Data Foundation: Brands Need to Get Their House in Order First
Cary Lawrence
At this point, your brand has likely implemented an artificial intelligence tool, or five, in hopes of achieving better campaign performance, predictive targeting or dynamic creative, just to name a few. It’s clear that AI is dominating industry conversations and has proven to be a …
Key Lead Nurturing Campaigns by Industry
Roop
Financial services, logistics and distribution, manufacturing, and other industries have unique products and customer behaviors that can benefit from their own unique nurture flows. Here are some of those industry-specific nurtures… …
Teen Jewelry Retailer Claire’s Files for Bankruptcy Again
Marie Albiges
Claire’s, once a staple for mall-going tweens and teens, filed for bankruptcy for the second time in seven years on Wednesday, multiple news outlets reported. The company faces about $500 million in debt. CEO Chris Cramer called the decision difficult but necessary in a statement. …
Smart Service at Scale: How Contact Center Intelligence is Powering the Next Era of Retail
Robert Wakefield-Carl
Retailers today face relentless pressure to meet rising customer expectations while managing shrinking margins. In this environment, the contact center is a strategic engine for brand differentiation and loyalty where every interaction is compared with the customer’s last best conversation. And the key to unlocking …
Starbucks CEO Says Turnaround Effort is ‘Ahead of Schedule’
Ten months after taking the helm as CEO and chairman of Starbucks and declaring that a massive reset was on the horizon, Brian Niccol told investors during a third-quarter earnings call Tuesday that his company’s turnaround efforts were “ahead of schedule” after several quarters of …
Key Takeaways for Retail CTOs and the C-Suite in the Age of AI
Jochem van der Veer
Retailers today face a perfect storm: economic uncertainty, evolving tariffs, and fast-shifting customer expectations. In response, artificial intelligence investment is accelerating. However, despite the momentum, research shows only 28 percent of executives feel they’re using AI effectively, while in retail, one-third of companies have yet …
Using AI Subject Line & Copywriting Tools Successfully
While machine learning-powered copywriting tools have been around much longer than generative AI tools, their performance is mixed. Here are three ways to increase your chances of finding success with them. …
Walmart Announces Partnership With Major League Soccer
Kristina Stidham
Walmart and Major League Soccer (MLS) are teaming up in a multiyear partnership that will see the retailer establish a bigger foothold in the sport and its growing U.S. fanbase, reports CNBC. Walmart will invest in MLS and become an official sponsor and partner of …
Independent and Regional Retailers Must Bridge the AI Gap to Elevate CX
Alasdair James
Artificial intelligence (AI) is radically changing our daily lives, from the way we work to how we entertain ourselves, travel from point A to point B and, yes, shop. However, independent and regional retailers are notoriously slow to adopt emerging technology. Big, legacy retail technology …
