Teen Jewelry Retailer Claire’s Files for Bankruptcy Again
Marie Albiges
Claire’s, once a staple for mall-going tweens and teens, filed for bankruptcy for the second time in seven years on Wednesday, multiple news outlets reported. The company faces about $500 million in debt. CEO Chris Cramer called the decision difficult but necessary in a statement. …
Smart Service at Scale: How Contact Center Intelligence is Powering the Next Era of Retail
Robert Wakefield-Carl
Retailers today face relentless pressure to meet rising customer expectations while managing shrinking margins. In this environment, the contact center is a strategic engine for brand differentiation and loyalty where every interaction is compared with the customer’s last best conversation. And the key to unlocking …
Starbucks CEO Says Turnaround Effort is ‘Ahead of Schedule’
Ten months after taking the helm as CEO and chairman of Starbucks and declaring that a massive reset was on the horizon, Brian Niccol told investors during a third-quarter earnings call Tuesday that his company’s turnaround efforts were “ahead of schedule” after several quarters of …
Key Takeaways for Retail CTOs and the C-Suite in the Age of AI
Jochem van der Veer
Retailers today face a perfect storm: economic uncertainty, evolving tariffs, and fast-shifting customer expectations. In response, artificial intelligence investment is accelerating. However, despite the momentum, research shows only 28 percent of executives feel they’re using AI effectively, while in retail, one-third of companies have yet …
Using AI Subject Line & Copywriting Tools Successfully
Roop
While machine learning-powered copywriting tools have been around much longer than generative AI tools, their performance is mixed. Here are three ways to increase your chances of finding success with them. …
