Category: Retail

The retail sector, like much of the rest of the economy, is in a holding pattern, waiting for tariff policy to clarify and the path ahead to become clear. Retailers face unique challenges even in the best of times: high turnover, issues that arise in …

At this point, your brand has likely implemented an artificial intelligence tool, or five, in hopes of achieving better campaign performance, predictive targeting or dynamic creative, just to name a few. It’s clear that AI is dominating industry conversations and has proven to be a …

Claire’s, once a staple for mall-going tweens and teens, filed for bankruptcy for the second time in seven years on Wednesday, multiple news outlets reported. The company faces about $500 million in debt. CEO Chris Cramer called the decision difficult but necessary in a statement. …

Retailers today face relentless pressure to meet rising customer expectations while managing shrinking margins. In this environment, the contact center is a strategic engine for brand differentiation and loyalty where every interaction is compared with the customer’s last best conversation. And the key to unlocking …

Ten months after taking the helm as CEO and chairman of Starbucks and declaring that a massive reset was on the horizon, Brian Niccol told investors during a third-quarter earnings call Tuesday that his company’s turnaround efforts were “ahead of schedule” after several quarters of …

Retailers today face a perfect storm: economic uncertainty, evolving tariffs, and fast-shifting customer expectations. In response, artificial intelligence investment is accelerating. However, despite the momentum, research shows only 28 percent of executives feel they’re using AI effectively, while in retail, one-third of companies have yet …

Walmart and Major League Soccer (MLS) are teaming up in a multiyear partnership that will see the retailer establish a bigger foothold in the sport and its growing U.S. fanbase, reports CNBC. Walmart will invest in MLS and become an official sponsor and partner of …

Artificial intelligence (AI) is radically changing our daily lives, from the way we work to how we entertain ourselves, travel from point A to point B and, yes, shop. However, independent and regional retailers are notoriously slow to adopt emerging technology. Big, legacy retail technology …

In the past, a reliable supplier delivered a quality product, at a good price, and on time. Today, these are just the basics. With competition for consumer attention more intense than ever, simply having products on the shelf isn’t enough. Shoppers now expect exclusive offers, …

In the race to improve margins and elevate the customer experience, retailers are optimizing every corner of their operations. However, there’s one often-overlooked area that could be quietly draining revenue and driving away loyal shoppers — failed payments. A solution gaining ground among leading retailers …