How US Subscription Retailers Use Brand-to-Brand Partnerships to Drive Record Performance
Stephanie Appel
Since 2020, U.S. households have been battling high inflation and navigating increased costs for groceries, gas and housing. As a direct consequence of this inflationary environment, consumers have had to make difficult spending decisions. Despite these challenges, the retail industry has remained nimble, adapting with …
Why Meeting Consumer Sustainability Demands Requires IoT Sensing as a Service
Guy Yehiav
For food retailers and grocers, it’s critical to be cognizant of the fact that consumers are increasingly making purchasing decisions with an eye toward sustainability. Data from Capital One’s Shopping Research Report reveals that more than 177 million U.S. adults are considered eco-friendly shoppers in …
Revolve Group Opens First Store Following Pop-Up Shop Success
Kristina Stidham
Revolve Group (RVLV), the next-generation fashion retailer for millennial and Gen Z consumers, last week announced the opening of its first ever permanent physical retail location in Aspen, Colorado. This decision follows the success of the REVOLVE and FWRD Pop-Up shopping experience that opened in …
Bridging High-Tech Efficiency With High-Touch Personalization: AI’s Role in Scaling Customer Service Excellence
Shashank Saxena
Imagine a time when walking into a store meant being greeted by an associate who knew your size, taste, budget and buying history. Instead of a generic “How can I help you?” they’d say, “How did you like your Hoka running shoes? Would you like …
West Marine Exec on CRM Marketing ROI: ‘Consider Both Quantity and Quality’
Joe Keenan
In episode 456 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Alok Jain, senior director of CRM, loyalty and marketing analytics at West Marine, the nation’s leading omnichannel provider in the marine aftermarket. Listen in as Jain discusses his career background in the loyalty space …
Where the Song-Beverly Credit Card Act Meets Internet Pixel Litigation
Harrison Brown
Retailers have had to contend with California’s Song-Beverly Credit Card Act since 1971. Among other things, this law set limits on what information retailers can and cannot collect at the point of sale. A 2011 decision by the California Supreme Court saw a wave of …
Honda Loyalty Exec on Keeping Customers Engaged During the Car Buying Journey
In episode 454 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Allison Ferguson, head of customer loyalty at Honda, a manufacturer of automobiles, motorcycles, and battery-powered equipment. Listen in as Ferguson discusses her role at Honda (0:50), what she enjoys about working in loyalty at …
NRF: Father’s Day Spending to Total $22.4B
Melissa Campanelli
Father’s Day spending is expected to reach $22.4 billion this year, according to an annual survey released today by the National Retail Federation (NRF) and Prosper Insights & Analytics. This is the second highest figure in the survey’s history and on par with last year’s …
Tips for Increasing Digital Gift Card Sales
As part of the 2024 Merchant Gift Card Evaluation, Australia Edition, a comprehensive report produced by NAPCO Research in conjunction with Blackhawk Network, 50 Australian merchants’ e-commerce gift card programs were evaluated, including the purchaser and recipient experience for both digital and physical cards of the …
Foot Locker’s Turnaround Shows Signs of Life
Foot Locker saw comparable sales decline 1.8 percent during its fiscal first quarter, far better than the 3.1 percent drop-off that analysts expected, according to StreetAccount. The sneaker retailer also reaffirmed its fiscal year guidance, which projects sales to be between a 1 percent decline …
