AI Chatbots: Friend or Foe This Holiday Season?
Urvashi Sheth
The holiday season is here, which means consumers are ready to spend. Every dollar spent inevitably leads to more customer service inquiries, whether travel, clothes or gifts. Given that the human attention span has dropped a whopping 25 percent in the past few years, brands …
Simplifying Store Management: Making Sense of Complexity and Driving Performance
Julian Mills
More than 4,500 new stores have opened this year, and while this growth is a testament to retail’s resilience, it brings a series of complexities for store leaders to manage. Whether you’re overseeing one store or a network of thousands, the role of a store …
Nordstrom to Go Private in $6.25B Deal With Founding Family, Mexican Retailer
Joe Keenan
Nordstrom announced on Monday that it will become a private company after it agreed to a buyout deal valued at roughly $6.25 billion from Nordstrom’s founding family and Mexican department store El Puerto de Liverpool. The company’s board of directors unanimously approved of the transaction, …
How Can AI and Automation Help Contact Center Agents Thrive This Holiday Season?
Jennifer Lee
As the holiday shopping season gathers pace, retailers are working extra hard to satisfy increased customer demand. There’s a strong emphasis on in-store teams, but contact center agents are also critical, serving as the touchpoint between retail brands and millions of customers grappling with online …
The Container Store Files for Bankruptcy
The Container Store — once the premier hub for all things storage and organization — filed for bankruptcy amid mounting debt. The 46-year-old retail chain filed for Chapter 11 bankruptcy protection late Sunday in a Texas district court. It comes just days after Big Lots and …
Party City Closing Stores, Going Out of Business
Party City is closing down all of its stores, ending nearly 40 years in business, CNN has learned. CEO Barry Litwin told corporate employees Friday in a meeting viewed by CNN that Party City is “winding down” operations immediately and that today will be their …
Top 50 Tips of 2024
Roop
Insights that will help your business maximize sales and profits …
Women in Retail and Total Retail Virtual Exchange, January 2025
Kristina Stidham
The January 2025 Women in Retail and Total Retail Virtual Exchange features engaging and informative interviews with Jeff Yurcisin, CEO, Grove Collaborative. Sponsored by Box. …
Report: More Than a Quarter of Americans Plan to Buy Gifts on Chinese Marketplaces
Marie Albiges
Thirty-six percent of Americans planned to shop for gifts this holiday season on Chinese online marketplaces such as Temu and Shein, a new survey from e-commerce marketing platform Omnisend found. The survey, which asked 1,000 Americans about their holiday shopping plans, found that 82 percent …
A Shorter Holiday Season Means Smarter, Faster Advertising: How Marketers Can Maximize a Compressed Shopping Window
Adam Kline
The holiday season has always been an important time for brands to attract shoppers and drive sales. Black Friday is the kickoff to the holiday shopping season. This time of the year always presents a challenge for advertisers and retailers due to the compressed time …
